Louis Vuitton, get your act together or you'll be losing a lot of potential customers. I had a look at their mission and this is what it states"Bolster the image of our brands with passionate determinationGroup brands enjoy exceptional reputation. You use the term "replica" but in reality it is theft of design and a logo for a brand. Guess what I got when the package delivered--a freaking scarf. When a custmer pays $2k for a purse and wallet you have the expectation that one will have great quality and that louis vuitton would be willing to repair or replace your handbangs or wallets, instead customer service mentality we don't care. I will NEVER purchase another purse!!!!!!!!!!!!!!!!!!!!!!!!!!! I was planning to purchase a Louis Vuitton bag, but after reading the complaints about the quality product and the response from the company, I will not be dropping $1k plus on a subpar product. Well, as Dr. Phil would say " how did that work out for'ya ? " You sell a high end product as far as cost but have a low end budget for customer service & the agents you hire to deal with your customers are IDIOTS! I hope someone out there found this telling of the LV culture. They refused to reshipped and asked me to dispute the charge with my CC. I purchsed a bag as a gift for my daughter for graduation. When I bought my bag I was told I was purchasing a brand new bag. I was not greeted when I walked in the door. Louis Vuitton receives up to 74M pageviews per day, in countries such as India, Russia, Taiwan, United States, Hong Kong, Australia, Poland, United Kingdom, France, South Korea, Italy, Canada, Japan, China, Germany. Is there somewhere where one can complain? We provide corporate contact information including addresses, email, fax numbers and telephone numbers. But Yet she is sending me to the original store ( Beverly Center) to return my item there?? I did not make a scene and immediately obeyed the guy and went to look for the store manager.When I complained and told the store manager how I felt, I got insulted too. 1. I can't believe a brand like Louis Vuitton would treat their customers like this! They should be eager and happy to work for a high end company. The leather along piping of the edges of the bag is so thin that the piping is now exposed. Their customer service is terrible. THANKS LOUIS. Bob D Miami, Florida. ), it is the brand that speaks. Honestly if you have this many bad customer reviews why is no one apologizing to the customers that spend thousands and thousands of dollars on your Handbags. Offices Louis Vuitton North American Headquarters Louis Vuitton … Therefore I bought the short boots, after having the boots a little over three weeks I decided to take the boots back before the 30 day return policy. Sad we think of LV like the best of the best only to come and realize that other brands such as GUCCI are better quality and actually stand by their word as well as their product. I am so disturbed by how I've been treated. This lady with millions upon millions of dollars in her bank account and homes around the world melted down in front of me over around $400. if they do not listen take your affidavits to supreme court and SEW THEIR ASS.. Tried to returned the purse the manager gave us an attitude and said that we can only exchange the item since 14 days past. He mailed head office and they took 3 weeks to get back. I spit on China. I just want to let you all know if you plan on buying a LV bag you may want to think about it!! I have been waiting on this boot to hit the store every since I received the fall 2012 catalog book in the mail. or numbers. After reading all of these comment I do not feel as bad. They are headquartered at Paris, and have 10 advertising & marketing contacts listed on Kochava. you can't wear a handbag on your sweaty body, its placed on someones hand, what do you think people do, lick the item, if germs freak you out, whip it gently with a moist and not soaked cloth. NEVER, EVER, EVER BUY A LOUIS VUITTON. Today, I walked out from LV store in Canoga Park CA in tears!!! One woman rolled her eyes when I asked for her help, she told me she would be with me in a second and walked by me and never returned. I have bags where I only paid $40 and has lasted me a long time. May 13, 2012 (Mother's Day)Louis Vuitton, Stevens Creek Valley Fair CaliforniaI was at the store because my husband wanted to buy me a present for mother’s day. My husband got me a purse for my birthday, after 10 weeks the gold had come off and it was silver.. i returned it to the store and was told by the manager it was terrible. As many of you may know, there are many consumers entering the store, so I can agree that some items do have blemishes from so many people touching it, so it would be difficult for associates to check every item, this is where you come in an inspect before buying. The tight fisted sons of bitches are the ones dressed to the nines trying to show/act like they have money. IDIOT! ANYONE INTERESTED IN JOINING IN ON THE LAWSUIT WILL HAVE MY ATTORNEY INFORMATION. So last Tuesday I went to Fedex to pick up my wallet, as I sat in the car and opened the box, I looked down @ the zipper pull and it was all nicked up and completely tarnished! So people the best way to get LV back is to buy replicas of their brand, that seems to piss them off. Trust me on this one it is true. Do not discriminate based on their looks, jewelry and clothing.I am very disappointed visiting your store that day. It was wear and tear! [2][9] The facade also uses ultra-clear low-iron glass. Wish I had read this site before buying anything from Luis Vuitton.Worst experience ever in Tysons Corner VA.And, the customer service, as mentioned above is horrific.Shabby work, terrible service sooner or later will ruin a reputation and in turn, I can only hope, their business. The sale rep. inspected the my bag and said it was in excellent condition, and there would be no problem with it being repaired. We then stood in the middle of the store waiting for a salesperson to appear but they were all too busy doing nothing to help. I also wrote a to LV and to date, NO RESPOSNE. I wanted this boot so bad I called the OakBrook mall store in OakBrook IL, to have them add my name to the waiting list for when the boots arrives. So if you're paying hundreds to a grand or more, it should last forever. I should send it back and get it replaced. That was fun. The receipt from LV store located in Bloomingdales department store says;Return policy of Bloomingdales applies. Michael Burke joined Groupe Arnault with responsibility for investments in the United States before becoming CEO of Christian Dior USA from 1986 to 1992, and then of Louis Vuitton North America from 1992 to 1997. I understand protecting your bag from the sun and cold but really it's not like you leave your bag sitting in the outside harmful exposure it's on your shoulder as your out! I am an exaisting client at Louis Vuitton and as a client that has been shopping there for a long time and bringing new people into your stores I am very disappointed to say that Your Louis Vuitton store location in Toronto Canada the bloor street location has very BAD Customer Service. I would never ever buy another purse from Louis Vuitton! THEY REPAIRED IT ONCE AND I HAD THE SAME PROBLEM AND THEY TOLD BE IT COULD NOT BE FIXED BECAUSE THE CANVAS WAS TOO HARD. Therefore it does not really matter what you write because I do not think we will lose much business! A little wear and tear on the bottom, but hey, after 30 years, what can you expect. [2][3] The building opened on December 8, 1999, with a gala that included a model wearing a Galliano gown whose 60-foot train cascaded down the facade. I would not normally write to you because of this, but she had stated this in front of other customer. Chinese can't come up with anything original and they disrespect copyrights. So obviously she didn't pin them. Pathetic. I then was trying to take a picture of the trunk so that I could compare the one I was given from my Grandmother. We eat shit daily, 8 hours a day, and if you think we are prejudice based on dress code then you don´t know retail. I am happy to say that after contacting the store director, I was able to resolve my problem. Your company is shameful for this. In 1997 Michael Burke became Worldwide Managing Director of Christian Dior Couture, and then Chairman and CEO of Fendi in 2003. Shame on you LV... you just lost a big spender customer & I will make sure to post every awful thing I can about your company & tell everyone of my friends to boycott you. Your problem is you went into the store expecting them to drop everything they were doing and kiss your ass. Just goes to show this happens constantly or else i am sure replacing something would not be such a sacrifice for this company. bought a artsy for $1800 from Louis Vuitton in New York in January 2012 and it is know August 2012 and it started cracking on the sides what the hell. May seek legal advice! She stated:(ITS WEAR AND TEAR). I went to buy a pair of Driving shoes and aboot at the Takshimaya Department store in Okayama City in Japan and the staff was so proud and never came near me to ask me what I wanted. At the end of the day this is NOT his store all employees work for the company, so good or bad service to the clients, they simply don’t care! Besides the service in HOLLAND is very bad, but all Chinese are buying so they really are NOT used to good service..........In London you get EXCELLENT service!! I had my hand bag with me, still wrapped, and took it out to compare the size with another style that I saw. I bought a bag on line and it is too heavy to use. I am completely disgusted by this! The LVMH group came into being in 1987, following the merger between Moët Hennessy and Louis Vuitton, which brought about the creation of the world leader in high-quality products. If this thing was just an error on Louis Vuitton's part, they are not answering for it which really pisses me off!!! When purchasing he was informed that they are extending their return policy for holidays. I was told by Amanda in Short Hills That it was normal wear and tear and that the rain could have washed it away! They make us run around the whole store showing the product for an hour and then take off when we have gone to the back to ¨fetch¨ something.It is the simpler people and even casual/austere customers who spend obscene amounts of cash and are the nicest. July,2012DO NOT PURCHASE LOUIS VUITTON BAGS!!! Vuitton Paris '' and had my eye on for a purse you should stand behind their products are not any... In Bloomingdales department store says ; return policy of Bloomingdales applies to ever! Number of people that have exchanged items with no problem decided not to MENTION to be no at. Lier and it was at that point i was told very rudely that there was SUPERIOR... Purse splitting on the phone one last Saturday with a smile and the who! Never touched the inside of the trunk so that i had my eye on for a while inside. My right as a gift times and made complaints of bad customer service is AWFUL and just as as. 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