If none of these is working for you for multiple cameras, then it would seem the common point of failure would be the app itself. Yup, it clearly showed the weed tech arriving and spraying for weeds in the front yard. You get 2K video, person and pet detection, sound alerts, activity zones, and even the option of continuous recording, all for under $40 and without any required subscription fees. By the way, after removing egg from my face, I checked the archive of my RING doorbell camera. But here is the twist I put the first 2 in The US and 3 in India and all the three in India are not working but live stream works fine. I appreciate all your help so far. In “Device Info”, what signal strength is displaying? And now that camera still won’t connect. Any suggestions ? Respond in Real-Time. Plug the camera back in and verify you can connect to the live stream, double check that motion detection event video recording is enabled (camera settings > event recording > detects motion). The Eufy Video Doorbell is likely the best wireless smart doorbell camera on the market in terms of price, reliability and performance. That is unchanged with the EufyCam 2, but the base station has been redesigned to more closely resemble the camera. I appreciate these clarifications. When it stopped working, all three cameras stopped working. I’m sorry for any confusion I created there. All of them are on the latest firmware. I guess the instructions must only mean that the camera will still be connected to the account. I suspect that rules out any problem with the mSD card. Official SD card formatter from the SD Card Association: to not have it in HomeKit at all. Such as were they readable in a pc? I was thinking that it recorded to the mSD card, and when I saw that nothing was being recorded to the card, I mistakenly concluded that the record button wasn’t working. The last file-modified date on two of them is 1/13/19. I’ve also tried to send event videos to the cloud with no microSD card at all. Then see if you can get events sent to the cloud. not using the sreenshot button or record button, just letting it record based on its events.) My camera settings are still on continuous recording. This is played back by pressing the View Playback button on the live stream. I’d really like to get this figured out. I put a clean 8GB card in the camera, formatted it in the app, gave the camera 15 minutes to record and detect motion, and then checked the mSD card in my PC. eufy Security Floodlight Camera. This is completely independent from #1. Those clips recorded in #4 will be 2K. Alert. Eufy may be an unfamiliar name ... Each camera packs a sensor recording 1080p HD video and a rechargeable battery supporting up to a yearâs operation on ⦠I put a clean 8GB card in the camera, formatted it in the app, gave the camera 15 minutes to record and detect motion, and then checked the mSD card in my PC. Flashing Firmware for Wyze Cam v1 When I am away from home, my iphone is on mobile interenet, and I am able to manage my eufy security system (change the settings, status, watch live video etc). The EufyCam 2 is currently available for $349, which includes two cameras and a base station. I've adjusted the sensitivity. At one point yesterday, I wondered if my ISP had done something to cause the problem, since my annual contract expired on 1/23, and I had paid for a renewal on 1/11. But now one of the camera is not recording video and sending push notifications after motion is detected. I was scheduled for weed abatement treatment on February 8, 2019, between 12:15 pm and 1:00 pm. I made sure that event recording and continuous recording were both turned on. let it capture its clips (I.e. Record button on live stream or playback: This saves to your phone’s camera roll or gallery, in real time, whatever is being played in the live stream or view playback. Protection That Lasts: The included battery provides up to 2 years of power for round-the-clock security. Uses the eufy-node-client by JanLoebel and is heavily inspired on its examples. This is played back by pressing the View Playback button on the live stream. I was able to livestream from the two cameras that still work, but that doesn’t troubleshoot the motion-detection uploads or the lack of continuous recording. Eufy's diminutive indoor security camera does everything the big boys do for a lot less. How can you guys say ‘spray again’ when you never showed up as promised?”. If you don’t get any additional help here from the community, file a support request including log files. Even went inside the Eufy Security app (which I didn't use to set up the cameras) and its even set to not record to the internal memory of the base station. I can see the cameras in the home app, but itâs not recording to iCloud. I used that feature, along with continuous recording, for at least two months, including all of November and December 2018. Eufy Home Assistant MQTT Bridge. Find helpful customer reviews and review ratings for eufy Security 2K Indoor Cam, Plug-in Security Indoor Camera with Wi-Fi, IP Camera,Human and Pet AI, Works with Voice Assistants, Night Vision, Two-Way Audio, HomeBase Not Required at Amazon.com. Check the video below to learn more about the details of the app and devices. I have had cloud recording enabled for a long time, and it worked perfectly for about two months, in November and December. To rule out general connectivity issues, it would be good to know if you are able to live stream reliably from the cameras to your phone with your phone not connected to the home network (eg. I will probably be away from the cameras most of the day, but I’ll leave them plugged in with opportunities to do what they’re supposed to do. Picture Perfect Surveillance: Live-stream and record footage in crystal clear 1080p HD. Record Events Only breaks the video feed into 1-minute increments. I have 5 cameras 2 of them work like charm from day one but 3 are not recording events or uploading to cloud. No Monthly Fees Ever. I have used continuous recording most of the time I’ve owned my Wyze cameras. I would try this… unplug the camera, then remove the SD card. Manually initiated recorded clips will be 1080. Home app is set to record and stream no matter what condition it is. If Event Recordings aren't working as expected or the camera is missing Event Videos, there are a few settings to check and troubleshooting steps that can be taken to correct the behavior.. This Reddit is aimed at the education and support for the community. Eufy support has been totally useless. ... Detect. Excellent Optics The 140° wide-angle lens provides a panoramic view, spanning from your driveway to the front door. I've seen people walk down my sidewalk, 12 feet away from the camera, and the Eufy not activate. That’s why I’m here, about a month after noticing the problem. Maybe someone here can help. microSD card recording: This is enabled in Advanced Settings > Local Storage and can be set to continuous or event only recording. I’ve tried the recommended factory reset, which fixed nothing. Often times it simply doesn't detect people walking by. Since Eufy allows for a wide range of features, I was able to turn off the infrared at night and allow the camera to record beyond the fence without any problems. If someone does get close to house, the floodlights still turn on and the camera records the person very clearly and in color even at night. I set the Base Station up through the Home App, synced the cameras and can stream with no issue. It is viewed by tapping More and then the Album button, or by leaving the Wyze app and viewing the Wyze album in your phone’s photos or gallery app. same here and I think too that this is an eufy issue. All three cams are equipped with high quality 32GB SD cards. It also might be worth temporarily moving the cameras closer to the router, but if he’s getting reliable connections, that may not help. The third one’s still in the camera, but I think I turned event recording off on that one before 1/13. Eufy's Basic plan goes for $2.99 per month or $29.99 per year and gets you 30 days of video history for one camera. Event Recording Schedule. No. You might want to submit the ticket right away because there’s somewhat of a backlog. I don’t see any recordings like I used to get, with one folder for each day, and each day’s folder containing 24 folders, one for each hour of the day. Correct me if I’m wrong, but I don’t believe the cameras even need microSD cards to send the 12-second videos to the cloud. Still not recording events, though, but this is progress. I hope someone can help me figure out why it’s not working now. New comments cannot be posted and votes cannot be cast. The dispatcher said their records indicated the weed technician arrived at my property at 12:33 p.m. and completed his service visit for both the front and backyards. I noticed that Amazon isn’t accepting reviews for Wyze cams today. I bought eufy system with four camera last week; installed successfully; I can see live video; I can âpush to talkâ. I noticed that I hadn’t answered that question. I didn’t change anything. That’s essentially what I was asking you to test, after a power cycle with card removed. I am frusrated as wyze team was unable to respond back to my issue. Awesome! SD Assoiciation Wyze Cam’s failure to accurately records events and movement cause substantial embarrassment to me. âeufy Security's ecosystem provides a series of security products, including HomeBase, eufyCam, Video Doorbell, Entry Sensor, and more, to surveil customer's property, record events and help them know what's happening on the smartphone, anytime and anywhere. Troubleshooting: If a motion is detected at any point within a 1-minute increment, that 1-minute increment is recorded to the microSD card. They also stopped making continuous recordings to microSD card. When I checked the cameras in their “permanent” locations, I never saw any signal strength lower than 80%. I’m not getting that now. Those two failures are associated in my memory, but they might be unrelated to each, and they might be unrelated to the app version update. do you have motion disabled for your cameras in the eufy app? I have similar problem but with a twist. And. Usually, when my Wyze cameras don’t work the way I expect them to work, I just wait and try later. BOTH Wyze cameras showed NO ACTIVITY in my front yard from 7:00 a.m. to 5:00 p.m. This means that the camera will record continuously when there is motion, and will not record ⦠Each hour’s folder contained one .mp4 file for each minute. I have done everything according to Apple and Anker to get HomeKit secure video to work, and its just not working. The 7 Best Eufy Security Camera of 2021 1,805 Ratings 5/5 Share on facebook Facebook Share on google Google+ Share on twitter Twitter Share on linkedin LinkedIn eufy Security, eufyCam 2C 2-Cam Kit Picture Perfect Surveillance â Live-stream and record footage in crystal clear 1080p HD. The SD Memory Card Formatter formats SD Memory Card, SDHC Memory Card and SDXC Memory Card (respectively SD/SDHC/SDXC Cards) complying with the SD File System Specification created by the SD Association (SDA). I’m skeptical, because I’ve tried replacing the microSD cards with brand new ones, and it made no difference. I can get videos recorded while "at home" but if I configure the camera to record only when I am out, it is not recording anything... weird behavior, far from user expectations. I’ll add that I had three cameras in operation, all with microSD cards, and all sending event notifications to my phone. I’ve tried recording manually by touching the record button while live streaming, and I’ve set it to record when camera detects motion. Also, have there been any changes at all to your home network, router, or ISP setup? Again, I very much appreciate all your help and patience, Loki. If this works, I’d format the SD card on a computer using the tool below, then test cloud events and continuous mSD recording again. I bought them from Best Buy 2 days ago. The Arloâs can do this if plugged in, cannot say if this is the case with the Eufy⦠Yes, I am having recording integrity issues with all three of my Wyse cameras (2 Wyze Cam 1080s & 1 Wyze Cam Pan). Itâs turned on. I’ve tried it more than once, including once this afternoon, when one of my cameras became unresponsive after a factory reset. Verify which type... You can try that, but I’m thinking you probably tried most of that already. The camera is recording continuously. I suspect, as I think you do, that the problem is in the app, I searched this forum and the internet for someone with the same problem and didn’t find anyone. Also make sure that the Detection Zone under Detection Settings is not missing the area of motion. I’m using all the same hardware and the same ISP, and I haven’t changed any network or router settings. Press question mark to learn the rest of the keyboard shortcuts. Top-of-the-line Sony Exmor sensor combine with large f2.2 aperture to offer around-the-clock Full HD surveillance, recording sharp and bright video during the day, plus crisp and clear Night Vision footage in the evening. A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. When a relevant event is identified the footage will be recorded and an instant alert will be sent. eufy Security 2K Indoor Cam Pan & Tilt, Plug-in Security Indoor Camera with Wi-Fi Relevant Recordings: The on-device AI determines whether a human or pet is present and only records when an event ⦠Let’s clarify something. I can record time lapse videos, and I can do manually-started and -stopped videos, both of which will record to the SD card. (I should have done this in the first place instead of cheaping-out with Wyze Cams. I will be replacing the Wyze cams with RING SECURITY CAMERAS, which are designed to go with my RING security system. I drilled 2 pilot holes with my drill using a 1/4â bit then screwed the frame to the outer door trim. It was until some time later, when I pulled a mSD card out and stuck it in a PC card reader, that I realized that continuous recording wasn’t working either. Well, of course, I called the weed service company and apologized profusely. After a whole week of the security cams being offline, I was finally able to RE-setup the HomeBase and get the 2 cameras up and running again. That’s what I used to get when recording continuously. We are currently working on a fix for this and it will be released in an update in the soon future.”. I think I misspoke earlier, saying that this wasn’t working. Because, if they don’t work reliably when you need them – what value are they? Private - eufy Security is designed with⦠I want to thank you again for continuing to help me troubleshoot this issue. The Eufy Indoor Cam 2K Pan & Tilt is an affordable indoor home security camera that delivers vivid high-resolution video and is packed with features typically found ⦠I had to keep it enabled to have HSV working with my indoor cameras. But I think I ruled that out yesterday when I launched the app on a tablet using cell data and saw no event recordings. Record. First, I just wanna say thanks for your quick reply. I disabled recording to the microsd card in the security tab like someone suggested here. Eufy Security app combined smart gateway, cameras and door sensors, provided live video and motion detection recording service to instant know your homeâs security. Here’s the connectivity troubleshooting guide: Applies To: Wyze Cam v1/v2, Wyze Cam Pan Is anyone else having issues with this? Yes, I’m able to live stream reliably from the cameras to my phone using my cellular data, with the phone’s wifi turned off. a person walking to within 7-8 feet of the Eufy doorbell (at level 4 sensitivity) would not trigger an event. Interestingly, the instructions say “no need to re-setup your camera”, but the camera was renamed to its MAC address and the settings reverted to default. It even shows the light in the Home App that it's recording, but nothing is. I told the dispatcher, my security cameras CLEARLY SHOWED no one set foot on my property from 7:00 a.m. to 5:00 p.m. Relevant Recordings: The on-device AI determines whether a human or pet is present and only records when an event of interest occurs. Later that evening, I rechecked BOTH front yard cameras – and nothing. I have spent a lot of time trying everything I can think of to fix this problem. There are three kinds of recording available in the app: Cloud motion/sound event: These are enabled in the camera settings (gear icon) > Event Recording. I seem to recall that my app was updated (and I didn’t knowingly give permission for the update, which I thought was odd) to the 2.xx version at about the time all of my cameras stopped recording and sending event notifications. The SD Memory Card Formatter formats SD Memory Card, SDHC Memory Card and SDXC Memory Card (respectively SD/SDHC/SDXC Cards) complying with the SD File System Specification created by the SD Association (SDA). Eufy Security Home Alarm System Motion Sensor, 100° Coverage, 30 ft Range, 2-Year Battery Life, Adjustable Sensitivity (HomeBase Required). My three cameras all worked great until about 1-11-19. EDIT: I can reliably connect to the live stream. They’d been really reliable up to the point where they quit sending alerts, so I thought maybe the alerts would come back. The tech was on camera less than 5 seconds. Eufy Security Indoor Cam 2K review: Advanced features, budget price ... the AC-powered camera's standard features include event-triggered recording, ⦠This script subscribes to push notifications of the Eufy Security app and publishes events via MQTT to Home Assistant. I asked them to have the weed tech drop by for an in-person apology and to pick up a In-N-Out Burger gift card. Thanks for this, Loki. Interact with anyone who approaches and have an open line of communication via 2-way audio. The dispatcher said: “Sir, we will send a technician out tomorrow to spray AGAIN.” I responded: “Spray again? You can always let them know it’s already resolved when they contact you. I reverted a v2 cam to V4.9.2.42 firmware, and it’s again recording continuously, but not doing event recording. I’m going to suggest you try flashing the firmware to the previous version on one camera just to see what happens. When using auto discovery, it automatically creates a device with sensors within Home Assistant. Anyone else having a similar problem? I appreciate your efforts. Check that you have turned off Event Recording Schedule.Follow the steps below: Using the Wyze App, navigate to the Home tab and select any Wyze Cam. I called the weed abatement company and lodged a complaint for not receiving service as promised. The cards are readable in a PC. That makes sense. That said, I'm still not quite recommending it. That’s a good suggestion. over cellular data)? It worked fine for some time, until one day in January. I created a new Wyze account and added one of the cameras to that account to see if that camera would work on another account, but it behaved just the same as it did on my original account. The human motion detection just does not work reliably. Wyze Cam v1 firmware files can be found here. Still not recording events, though, but this is progress. Even went inside the Eufy Security app (which I didn't use to set up the cameras) and its even set to not record to the internal memory of the base station. I didn’t expect to get this much help here, and I really appreciate it. I have one of the cameras beside me right now, and I’ve verified that the last date of recording to mSD card was 1-13-19 (and not 1-11-19 as I said earlier). Correct, no mSD card needed for cloud events. I have seen some reports of installed microSD card interfering with normal camera function. I was gone for the day, and upon return, I reviewed the Wyze cam footage of the TWO front yard cameras to see if the weed tech showed up as promised. However, I did NOT originally check the BACKYARD Wyze camera, because no one can get into my backyard with crossing over my front yard, so it would be a moot point to check the backyard cam. Replacing the SD cards didn’t seem to help, but was there any examination of the original cards? It is working. General connectivity issue troubleshooting: I set the Base Station up through the Home App, synced the cameras and can stream with no issue. Did they all stop exactly at the same time or was it after a firmware upgrade or something? I’d rather not have to learn some new camera’s software if I can make these work. When you look at the Events tab, are there thumbnails there that won’t load the video, or just the complete absence of thumbnails? It’s important to me that this feature works. No linking to product sales or selling equipment. I’ve formatted a brand-new mSD card using the suggested software, and I’m still unable to record video to the card. That will ensure that the logs are captured. I have checked just now to make sure I still have my cameras set up this way. I read pretty much every post on this forum and like you, I don’t remember seeing a situation quite like yours. Eufy supplies you with an angled frame or a straight frame. I have the new EufyCam 2 Pro 2's (2 + base station). I can see the time lapse video I made today, a .h264 file in the time_lapse folder. While the EufyCam E I reviewed recently took its look nearly wholesale from the Arlo Pro 2, Eufyâs flagship camera has always sported a unique two-tone rectangular design. It did work, and I loved it when it did. Read ⦠What could I possibly be doing wrong? Not a dumb question at all, pre-buffering is not normally a feature located on battery powered cameras, this is due to the fact the cameras had to be recording before motion/sound triggered a recording. I've drawn endless combination of zones. Feel free to contact us at support@eufylife.com if ⦠Can you see see past events recorded in the home app for your indoor cameras? I’d suggest trying to completely delete the Wyze app from your phone and reinstalling it. Wyze tech says: “It would seem as though you are encountering a bug that has recently appeared. Recording Quality set time 2K. These are played back in the Events tab. Smart Integration: Connect your Indoor Cam ⦠After one of my experiments with different light bulbs (where I had triggered continuous recording all night), I found that the sensitivity of the sensor had become very poor, e.g. Can you still reliably connect to the live stream? This is completely independent from. I’ll will try your suggestion. But if someone goes into house I do not recieve any notification. If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. However, the most of the frames of the weed tech walking in the backyard were dropped by the Wyze cam. I don’t what I expected to find or what it proves, but I just now connected my tablet to the internet through my phone’s hotspot and started the Wyze app. I suspect that upgrade was what killed them, but I don’t trust my memory that well to know for sure, and I can’t think of what records I might have to back that up. Eufy supplies a template for this, I chose to not use the template and just mark using the frame itself. USA: 1-800-988-7973 Mon-Fri 6:15AM-5PM (PT) International Markets SD Memory Card Formatter 5.0 for SD/SDHC/SDXC If your camera uses Event-Based Recording (EBR) and experiences issues, you may see incorrect camera events, receive too many notifications, or miss important activity.Select the issue youâre experiencing below to troubleshoot. Wireless Home Security Camera System, eufy Security, eufyCam E 365-Day Battery Life, 1080p HD 365-day Battery Life: The 100% wire-free and IP65 weatherproof-rated camera is designed to run for 365 days (or 3 years in Standby Mode) per charge, indoors and out. Online Account Center - Make a Payment; Smart Home App - Lost Remote Access; Panel (SkyControl) - Reboot; Doorbell Camera - Offline; Panel (SkyControl) - Disconnected from Home Network The camera is recording continuously. Maybe WYZE CAMS are not such a “bargain” afterall. So to bring us up to date, on that camera, everything is working except events being sent to the cloud? As of that date, they stopped recording event videos (and obviously stopped uploading and notifying me of said videos). Here are the instructions: Applies To: WyzeCam v1/v2, Wyze Cam Pan Awesome! Its slimmer, squatter design gives the system a cohesive aesthetic and also makes it easier to find space for it next to your other net⦠It even shows the light in the Home App that it's recording, but nothing is. The reason being if youâre recording video it has to be high enough quality to carry out the reason youâre recording. Additional cameras cost $149 each. The 135° diagonal field of view allows you [â¦] I may be repeating myself, but I’m still able to record time-lapse videos to the mSD card with both of the cameras that are still functional. If the purpose of your camera is to identify someone in the event of a break in and the cameras actually arenât clear enough, you could find yourself in some GDPR hotwater. I’m surprised that I’m not seeing more reports of this problem here. Anyone find a solution? I flashed my Pan with the 4.10.1.40 firmware. continuous recording set to off. What was the last file saved? You guessed it – the backyard camera showed the weed tech spraying in my backyard at 12:39 pm. The EufyCam 2 comes as a two-camera starter bundle with a base station and camera mounts. I have never used any schedule other than All Day, and I have always used the full area for the detection zone. I have submitted a log, either yesterday or today. Download a specific version of firmware, unzip it, put it on root directory ... I’ll also try to get Wyze to look further into your ticket and contact you again. Scenario: Getting a connection error when attempting to connect to a camera. 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That camera, and it ’ s not working now, a.h264 file in front..., have there been any changes at all to your Home network router! When playing cloud events. someone goes into house i do not recieve notification! Eufy app bundle with a base station has been redesigned to more closely resemble the,! Help me troubleshoot this issue RING doorbell camera stopped uploading and notifying me of said videos ) very! What i used to get HomeKit secure video to work, i very much appreciate all your help and,! It simply does n't detect people walking by charm from day one but 3 are not video. Way i expect them to have the new EufyCam 2 Pro 2 's 2. Log, either yesterday or today any problem with the mSD card are currently working on fix!
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