... I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . Some sellers may also be able to send you out a replacement item, if they have one. If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. Some sellers may also be able to send you out a replacement item, if they have one. It's the post office's responsibility. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. "Tracking to the UK will not show to whom the parcel was delivered. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. However, we're always ready to step in and help. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. Use TAB key to navigate results. If the seller has already shipped the item, they won't be able to change the shipping address. Your tracking history will display the full journey of your parcel, ⦠It is really not the buyer's responsibility to make sure items get delivered. I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. Read our article on. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. Re: parcel delivered but buyer not received. But I didn't receive no parcel. Enter your search term to display live search results. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. The advice above is good but most likely far too late considering the 8/5 delivery date, most mail delivery folks are not going to remember a package delivered yesterday much less one two weeks ago. Your parcel may have been left with a neighbour or in a safe place like a porch or garage. What to do when a buyer opens an item not received request. They actually said the courier had given me the parcel. I cannot possibly be responsible for that. I said we'll I was home all day that day so that's impossible. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. All parcels were taken photos and got stamp in Post office, but it is not useful. You'll be able see the item's expected delivery date, and the address it's being sent to. Are you a seller looking to respond to an item not received case? #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Our apartment complex has a main office that accepts parcels and they did not receive … If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. Tip I have contacted Auspost and they say it was safe dropped into the post box (our postbox only fits letters no parcel could fit in it, also I live in a unit which 100 post box at the entrance). Mail item has not arrived by the expected date. Send a message to the buyer â If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. I think the disadvantages is more than the advantages as a single not received and negative feedback is a lot of damage. What can I do? But I didn't receive no parcel. If your buyer hasnât received their item and the estimated delivery date has passed, theyâll let you know thereâs an issue by opening an âitem not receivedâ request. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. Use Tab key to navigate results. I am not going to sell on ebay ever again thanks for nothing PayPal. kept the case going, then escalated, seller had to sent free items and paid shipping. The tracking says my shipment is delivered, but I have not received delivery, where is my package? Hello I recently was checking my eBay purchases and realised that an item I ordered had never been received. ... take the buyer to a website telling them that their parcel has been delivered. The actual status might be a different one. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Learn more about asking eBay for help. codinghelloworld on 29/03/2019 - 00:09 Last edited 02/04/2019 - 12:34 by 1 other user. It usually takes 3 to 5 business days for a PayPal refund to go through. Probably a few years ago now. If possible, we recommend trying to collect your package from the original address. While we are trying to save buyers money by offering free delivery. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. Going to use XXX to keep specific places hidden. You have the option of adding a message to the seller. They are like negative feedback that only ebay can see, behind the scenes. eBay makes decision based on track#, no track#, no chance. You'll find more information on other measures we've put in place for buyers in our COVID-19 update page - opens in new window or tab. What can I do? So, don't get … My parcel tracks as delivered but my customer has not received it. I also contacted the seller on Ebay, it seemed they did not have insurance or signature on delivery although I paid about 20-30 for shipping cost. The customer says 'A signature is not proof of delivery as anyone can sign for it and say it has been delivered' Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. To find out what is the real whereabouts of the parcel, contact the courier company directly. It was a costly stuff if 200 pounds from online store. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Buyer claims item not received, tracking shows delivered. I have this problem with ebay return. The OP said it had his address on the package and the invoice, which means his address is logged somewhere on the retailer's and delivery company's systems. For Int. This is a major bad deal to sellers. If your item arrives, you can choose to cancel your case: You won't be able to re-open a case once it's been closed. What can I do? Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. If you didn't get your item, you're covered under eBay Money Back Guarantee. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Ordered something from Tesco Direct, tracking shows this: The parcel has been sorted at our hub (DROITWICH) 1st Aug 2012 23:01 The parcel has been received into depot (BOREHAMWOOD DEPOT) 2nd Aug 2012 04:19 The parcel has been loaded on to the drivers van (BOREHAMWOOD VAN) 2nd Aug 2012 09:18 The parcel has been delivered (CUSTOMER) 2nd Aug ⦠You'll be able see the item's expected delivery date, and the address it's being sent to. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. Re: parcel delivered but buyer not received. You can choose to either: Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. They can then relist the item for you to repurchase with the correct address. Deliveries may be delayed due to COVID-19. Firstly please accept our apologies that you are having to check out this section of our website. I called yesterday immidiately when i received an email from Auspost saying my parcel has been delivered even though i didnt receive anything yesterday. 28 December 2019 at 3:15PM edited 30 November -1 at 12:00AM in Consumer Rights. I recently sold an item on ebay, and sent it using collect plus. 32 replies 2.6K views JustAnotherSaver Forumite. While we are trying to save buyers money by offering free delivery. For Int. Track status shows as Delivered. Tracking got checked ~10 minutes after the 'delivery time' and immediately the outside areas were searched. 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