It’s very simple to the extent that it doesn’t need a guide. This error is caused due to either a defective external hard drive or a conflicting PS4 system files. I ended up clearing out my HD completely (had my computer guru do it – he checked for errors, etc…and everything checked out perfectly), so now the HD is back to it’s original “out of the box” condition (my PC recognises it with no problems and using a 3.0 slot). My ps4 all of a sudden wont recognize my Seagate 2tb external hard drive. (The average time for transferring 1gb file is 1 minute only). If it is possible to connect your external hard drive to another PS4 to check whether it works there or not. Probably bad sectors. Sometimes a simple and tiny electric shock in the cable (because it’s slightly damaged) can prevent the PS4 system from recognizing it. It’s defective. Thanks for your feedback. After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. GoodSync for WD. Just says there is no storage device connected. But I strongly suggest before you do that to connect any USB storage to your PS4 (you can connect your phone to PS4 as some brands can be recognized as storage devices). If it doesn’t, then most probably the hard disk itself has been damaged. The light on the seagate is on but it never flashes and both the hard drives had usb 3.0 my ps4 is like 3 years old so I don’t know if I need a new ps4 or not. Just bought a HDD 3.0 2TB plugged in playstation and does not let me use as storage says it has to be 3.0 has to be 250gb min and 8TB max which it is and plugged directly to ps4 which it is I have plugged it in the PC and formatted it there as well I need help asap. Usually this happens due to the existence of bad sectors on the drive. Please come back with your feedback on this solution so that may others benefit and you get further assistance if needed. If it recognizes it as a normal new external hard drive, the problem is with your PS4. Let me understand this point. When I check the capacity of the drive it tells me it’s 144115.2TB would this have any affect/is it reading the size wrong? ALL RIGHTS RESERVED. I don’t get any error messages. Another solution can be also to connect your external hard drive to another PS4 (if possible). I got a new 3.0 USB cable like instructed and I still get the error of “Device is Unsupported” for my Seagate hard drive! In order to perform the full format thing, just connect your external HDD to a PC, right-click on it and choose “Format” from the sliding menu. I cannot really know where the problem is until I do several tests on the external HDD and the PS4 itself. This happened a bunch of times but now it won’t read it. The FULL format would override the bad sectors and make your hard drive usable again. I had to connect to my MacBook, remove the partition through Terminal (it was pretty simple; followed a youtube video), and then when I reconnected it to my ps4, the ps4 formatted it to ExFat in about .2 seconds. Hey, I have a seagate external storage for my ps4. Gone through the whole process of new drive installation and at the point of plugging my old drive into the ps4 in hopes of using backup and restore data saved back to the old drive from PC to recover all my applications. I only recently rebuilt the database and its already happened again! Wait. If not, you probably have a serious issue with the USB connection. It looks like he UNplugged the playstation was on. I alrady backup ps4 before but now HDD not recognized by ps4. The easies thing you can do is to full initialize the PS4. *sigh* it looks like I might have to get a new one… It would be nice if I didn’t lose all of my data on the drive… I moved ALL of my stuff over when I got it… I knew these things were fickle and I didn’t even think about it. (It started first when I put my ps4 in rest mode while downloading borderlands 2, and there is some corrupted files in it). I don’t mind buying a new hard drive, but I’m feeling terrible about him losing what he’s done on the games. I am always running out of storage space on my PS4, which means I have to either delete unused apps or saved screenplay videos in order to update apps. If you can, dismantle it and remove the hard drive from its enclosure and connect it directly to a PC. today i used one of my friends external hard driver WD on PS4 and after adding as external storage the PS4 system as asked quick format or something i cannot recall. Hold down the power button and listen out for two beeps (this takes approximately seven seconds). Can you run Check Disk on your external hard drive through your PC? If nothing works, it means the PS4 USB connection has failed and needs fixing. Thanks for these tips. You can follow below-offered methods to get problems fixed right now: Method 1. I have another extendet hard drive which is toshiba canvio 1tb and ps4 slim recognizes it and works perfectly. You can do nothing here but format the external hard drive. Today’s purpose is to give you seven different external hard drives that will serve your unique needs. Connected to PS4 ok. Formatted ok for extended storage. This mode will make SN750 series SSDs more reactive but come at the cost of power and heat production. Hello my segate HHD 1 terabyte is saying it is on while plugged in my PS4 but it is saying nothing is plugged in because my games will not open saying i need it be plug it in. good day, I tried to plug it into my PC but it does not get recognized either, so I am not able to do a full format. We had our external hard drive plugged in when the system freaked out. Any way I can save it elsewhere and any idea how I can get the device working again? 3. If it works fine. I accidentally yanked the lead out of my 1tb seagate whilst playing a game it kicked me off and then I tried reconnecting it but it will still not show up as a device on my PS4 or Mac it has the light on the seagate to show there is power but it will not recognise my extended storage. You will always need the original external hard drive to play the game, or just buy a new license. I have tried connecting it to my sons ps4 and the drive is fine. Yes, unfortunately PS4 USB ports have serious issues with dealing with USB 3.0 connectivity. I let the system update, I unplugged everything and let it just sit for a while, it’s just not detecting the storage device anymore. Expand Universal Serial Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall. NAS storage devices are NOT supported by PS4. Have majority of my games installed on it. It still reads it as having 114115.2TB of capacity If your PC cannot recognize it, it means you have a serious problem with the external HDD. Hey, just purchased a Seagate 2T and connected it to my 1st gen PS4. Your external hard drive is suffering from a serious deficiency. 5. I recently switched my external storage from 1 USB to the other. It might be damaged. If it works fine on a PC, the problem then is with your PS4. May someone benefit from it. You have to full-initialize the PS4. So just yesterday my PS4 was using the external harddrive by Seagate flawlessly. Sometimes the drive itself underwent manufacturing defect that finally became realistic after a while of use. Right-click on This PC > Manage > Disk Management. This situation is either caused by a serious defect/failure by the drive due to the existence of bad sectors, a corrupt file system, or because of a faulty USB cable. Thanks! Oct 12, 2020 to Storage Media Recovery | How-to Articles. Any tips? Once the PS4 is off, press and hold the power button. There seems to be a system file conflict that causes this issue and prevents PS4 system from recognizing extended storage devices specifically, not just any USB storage. If you happen to format the external hard drive on your MAC, probably it will work again on PS4, you can give it a try. I upgraded to 7.5 and now the PS4 does not see my external drive. Went to plug it back in and it wouldn’t reconize. 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