Capture details in stunning clarity with up to 64MP ultra resolution telephoto camera, 10MP front selfie camera and ultra-wide capabilities. Yes. Further to the announcement by the Chief Minister and the Isle of Man Government on Wednesday 25th March, we have taken the decision to limit our business operations. Our displays are now fully stocked with handsets and accessories. See more of Manx Telecom on Facebook. Telephone numbers and addresses of all MHKs are listed on page 30 of the telephone directory and they're available with support and guidance on constituency matters. Please call our Contact Centre via 624624. All orders are being reviewed and our teams will contact you to arrange installation as soon as possible. Commenting on the opening, Manx Telecom Chief Executive Officer Gary Lamb said: “While the shop has been closed for several weeks following earlier Government advice to all non-essential retail outlets, our shop team has been working hard behind the scenes to ensure it would be ready to re-open safely as soon as those restrictions were lifted. In order to use the service, customers must register their mobile phone & credit/debit card details in My Account - https://myaccount.manxtelecom.com . Closure of Manx Telecom HQ to all but our staff. Please call our Contact Centre via 624624. Includes residential search, and mobile numbers search. Please note, only Chatterbox Top-ups are available using this method. Customers will be able to hold devices and there is a careful cleaning protocol for this which is designed to help keep staff and customers safe. Ensuring all staff are aware of protection measures for people they know who have recently visited areas where COVID-19 is spreading. Residential telephone book for the Isle of Man. Media/News Company. Following updated Government guidelines, Manx Telecom is pleased to announce that its shop in Strand Street, Douglas, will re-open on Tuesday 19th May 2020. Radio Station. Remote working - for all staff who do not need to work from MT sites. For new and existing customers with a new business requirement please contact your Account Manager as normal or the team on or 636636. To reduce the risk of infection the store receives extra vigilant, daily cleaning. Follow these links to search for a residential or business number. Not Now. For this reason any planned installations and appointments will need to be postponed. ‘We fully support the Isle of Man Government’s advice and will work closely with them to help support vulnerable groups in our close Island community. This cancellation of services will include all Fibre broadband installations. To ensure Low User Choice customers can stay in contact with friends, family and support organisations, we are making all local and national calls free to these customers. Sales and Billing will continue to operate from Monday to Friday between 09:00 and 17:00. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED Manx Telecom Directory. As well as adapting to the current Coronavirus situation, other work goes on as usual. Minimum call charge of 30p applies, call time charged in increments of 10p inc VAT thereafter. Manx Telecom Online Shop. We hope that you, your colleagues, family and friends remain safe and healthy during such a challenging period for everybody. Our team will be in touch with everyone who has an installation planned to discuss options. Restricting all staff business travel - Manx Telecom already encourages virtual meeting as appropriate. We have just announced an exciting new five-year deal with Cerillion to future-proof the billing and payments side of the business. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Log In. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HXShop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED, © Manx Telecom Trading Ltd - Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2021, Changes to Fixed Line Rental, Call Charges and Call Set Up Charges - 1 January 2021, Modern Slavery and Human Trafficking Statement. In 1889 George Gillmore, formerly an electrician for the GPO's Manx telegraph operations, was granted a licence by the Postmaster General to operate the Isle of Man's first telephone service. Manx Telecom Chief Executive Officer Gary Lamb said: “These are unprecedented times that call for meaningful measures to help make it easier for us all to work together to try and limit the spread of Coronavirus and keep our families and loved ones safe. Our approach is to talk with our customers and support them as much as we can to keep them connected so they can stay in touch with their family and loved ones. Here are answers to some frequently asked questions: The Manx Telecom shop in Strand Street, Douglas, re-opened on Tuesday 19th May 2020. Elsewhere we are helping local charities and support groups such as Live at Home and Laxey Lifeline to keep elderly and vulnerable people in touch with services and communities at a time when it is even more important for people to be able to stay connected with connected by phone or via the internet. from home. We are releasing capped broadband services for no additional charge. Create New Account. Gary Lamb, Chief Executive Officer at Manx Telecom, says: ‘We are implementing our Business Continuity Plan in order to minimise the number of people in our buildings, best maintain our usual operations and also complement yesterday’s latest Government advice. Apple Series 5 Watch Nike Watch Nike Series 5 40mm Silver with Black Nike Sport Band “We are really looking forward to seeing our customers face-to-face again and hope they will be patient with the necessary precautions that we need to put in place to keep everyone safe.”. For more information on call charges from Public Payphones, please click here. We have also implemented initial policies in the short-term to mitigate any potential issues arising from coronavirus. Follow these links to search for a residential or business number. Customers can also reach us at manxtelecom.com and via our Facebook and LinkedIn social channels. Apple MacBook Pro 15.4 MBP 15.4/2.6GHZ/16GB/RP555X/256GB Space Grey The effect of Manx Telecom’s measure means: Manx Telecom is reviewing the situation daily and we will communicate any further operating changes as required. Historically, the telephone system in the Isle of Man had been run as a monopoly by the British General Post Office, and later British Telecommunications, and operated as part of the Liverpool telephone district.. Chamber member Cathy Collins explains how Manx Telecom has been working hard to keep us connected through the lockdown period. Engineers will not be able to enter premises where anyone is suffering flu-like symptoms or where people have been diagnosed with COVID-19 or are self-isolating. This takes effect from Sunday, 22 March until further notice. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED New orders for Fibre Broadband can still be made at mt.im/getfibre and these will be completed when we are able to commence engineering visits. The main telephone provider on the Isle of Man today is Manx Telecom. As always, Manx Telecom is committed to keeping the Island connected and will be back to our full working capacity upon receiving guidance and reassurance from the Government that it is safe to do so. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 This is a second phase of proactive and responsible measures to help to protect our staff, our customers, the suppliers who work with us, and the wider population across the Island. Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2020 We are sure our customers will appreciate the call charge reductions, extra time extensions and free broadband cap waiver in this financially challenging period when it will be so important to be able to keep talking to each other by phone or via the internet. 3FM Isle of Man. New for the printed directory in 2012 is a ‘Tried and Trusted’ section featuring established and reliable businesses which have operated for more than 10 years. You can then enjoy downloaded information or content when you want to. Manx Telecom has no intention of disconnecting any customers who are suffering financial hardship as a result of the economic impact of Coronavirus. Please email Paul Moulton news@manx.net The inclusion of links does not imply any endorsement, approval, investigation, verification or monitoring by Manx Telecom of any content or information contained within or accessible from the linked sites. MANX TELECOM TRADING LIMITED is located in ISLE OF MAN, United Kingdom and is part of the Telecommunications Services Industry. Or you can send a message via our social media, Facebook or LinkedIn. © Manx Telecom Trading Ltd 2021. 2012 Manx Telecom Phone Books are now being distributed across the Island, and for smartphone users who want to access the directory online there’s now a free app for the iPhone . We are implementing our Business Continuity Plan. Gef The Mongoose. These are unprecedented times and, like Manx Telecom, a large number of Isle of Man businesses will adopt similar working from home practices. You can also log a query/fault through MyMT if you are registered. We know how critical telephone and internet services are to everyone, particularly in the current situation. We’ll open again as soon as we can. The new opening hours will be: Monday to Saturday 09:00 to 18:00; Sunday and Bank Holiday’s 11:00 to 17:00. To request an upgrade to your existing broadband, visit mt.im/upgrade. Isle of Man Business Park, Cooil Rd, Braddan IM99 1HX. © Manx Telecom Trading Ltd 2021. This also includes vulnerable staff - those who are pregnant or have respiratory, cardiovascular, weakened immune system or other conditions. Yes, but at this stage timescales may be a little longer than normal but we are working hard to catch back up as soon as possible. Our headquarters at Isle of Man Business Park reopened to visitors on Monday 22nd June between the hours of 9.00am and 5.00pm. 118695 is our local directory enquiry and information service. Please have another go, your feedback is valuable and will help us make this site better for you. Text 2 Top Up allows Manx Telecom customers to Top Up prepaid mobile phones with a free text message to 1241. If you watch videos, listen to podcasts or need large online files, you could plan ahead and set them to download to your device when fewer people are using the network between midnight and 6am. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 It’s been a great team effort across the business. We’ve made some operating changes to ensure we’re here when you most need us most: To help us continue to look after the health of our customers and staff, our Strand Street store will be closed on Sundays for deep cleaning. We would urge anyone who is facing financial difficulties to reach out to us if they are concerned about their repayments. 118695 is our local directory enquiry and information service. MANX TELECOM!...both to vulnerable families and our Island’s farmers! Manx Telecom Online Shop. Message us through our Facebook and LinkedIn social channels. We are continually monitoring our supply chain with our partners. Manx Telecom’s Business Continuity Plans were launched early, allowing over 65% of our workforce to work remotely from their homes and continue their roles without any major hitches. Vulnerable staff who cannot work from home will continue to self-isolate. We have also received some great feedback for our #HereForYou campaign which includes removing broadband usage caps and free local/national voice calls for vulnerable groups, and doubling the validity period for pay-as-you-go mobile top ups. The identifier currently changes each Thursday to #ThanksNHS_MT to show our support for their work and, from Friday 25 April, changed to #StaySafe_MT to reflect the changed Government Coronavirus guidelines. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED Many of our 300-plus office-based staff will work from home. This is to help ensure our Essential and Fast broadband customers - including the most vulnerable and many elderly - can keep in contact with their family and friends using email, Skype, FaceTime and similar online tools. To ensure we continue to look after the safety, health and wellbeing of our staff and our customers we have taken the decision to close the Manx Telecom shop. You can visit our shop Tuesday – Saturday 10am – 3pm, or online at mt.im/shop, email us at or call us on 624624. We’ve also just been awarded the prestigious BS ISO 45001:2018 accreditation in Occupational Health and Safety (OH&S) Management for leadership and management commitment to creating a health and safety culture. Our store staff have continued to work behind closed doors, delivering hardware and handsets - almost all on next day delivery - to keep our customers working (and streaming/gaming!) For all updates, and for advice and support for our home and business customers, stay in contact with us at: Manx Telecom can reassure you that we are fully prepared should any changes to our normal business operations become necessary as a result of COVID-19. Manx Telecom Online Shop. Please be assured that the welfare of our customers and employees during this time remains our number one priority. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Strict hygiene and regular deep cleaning measures are now in place with hand sanitiser, face masks and gloves being provided for those customers who wish to use them. © Manx Telecom Trading Ltd - Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2021, Please choose if this article was helpful. Manx Telecom Phone Book and Business Directory. Together we will continue to work to keep everyone connected and supported as we face the Coronavirus challenge.”. We feel this is the responsible action to take at this time to reduce the risk to our staff, our clients, and to support the island’s efforts in containing the virus and bringing the Island back to normality as swiftly as possible. The company has already adopted recommended advice on working practice from Isle of Man Government and the World Health Organisation. Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2020 Forgot account? ‘Due to social distancing requirements we will have fewer team members in the shop. You can contact our Customer Experience Team on 624624 (Monday to Saturday 09:00 to 18:00 / Sunday and Bank Holidays 11:00 to 17:00). Check out our comprehensive advice leaflet here for key advice on how to enjoy an improved WiFi experience. To help ensure our Pay As You Go customers get the most value possible during this financially challenging period we are making these changes: We are releasing capped broadband services for no additional charge. Our teams are very busy answering calls. Manx Telecom will continue to deliver services and products as usual and our shop and Customer Experience Team remain open for business. Our measures to protect staff and Customer health include and are not limited to: . Our access charges are: Prices shown above are pence per minute. Having robust Business Continuity Plans in place, and a willing, flexible and committed workforce have helped us respond quickly and effectively. During the first lockdown Manx Telecom got in touch to offer support and provided us with a Freephone number free of charge so our clients could easily contact us. We are still here for you. Features. Our store is open at normal hours Monday to Saturday. In addition to these charges when you call a 118xxx number you will be charged an Access Charge. Staying connected is more important than ever at this time and therefore we will be prioritising essential work, like maintaining connections and our critical national infrastructure. Customers can call us on 624624 and corporate customers can contact their Account Managers. Our team continue to work as normal and are available for you to contact during standard business hours to support your business requirements, contact details as follows: For updates on an existing order or fault, contact us on or 636020. Measures include no unnecessary face-to-face meetings, no hot desking, maintaining a distance of two metres from colleagues and customers, plus frequent hand-washing for 20 second periods. We have made changes to how the team operates. We can however, complete upgrades to existing broadband plans remotely. These are in line with UK/IoM Government and World Health Organisation recommendations and they include: The following key elements of our BCP ensure the continued provision of your services: If you have any queries or would like any additional information, please don’t hesitate to get in touch with us at or call our Customer Contact team on 624624. These include social distancing from each other and from customers who cough or sneeze; following good respiratory hygiene and washing hands frequently. Sales and Billing operate from Monday to Friday between 09:00 and 17:00, and you can message our digital team via our Facebook and LinkedIn pages during the same business hours. The new measures are designed to help safeguard, protect, support and connect many different groups of customers across our community. We were proud to help launch the 111 Covid-19 telephone service - it has received around 6,000 calls to date. Customers can call us on 624624 and corporate customers can contact their Account Managers. Cancelling all work-related travel to affected areas as advised by the UK/IoM Governments. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 We have also been making capacity improvements to both our broadband and mobile networks at various locations around the Island, and recently changed our mobile network identifier to #StayHome_MT to reflect and reinforce Government messaging. Where we can upgrade your service without access to your premises, we will continue to do so. Unfortunately you didn't pass the anti spam check. We would urge anyone who is facing financial difficulties to reach out to us if they are concerned about their repayments. 50% call charge reduction in local mobile minutes to Sure mobiles. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HXShop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED. Isle of Man Constabulary Media Page. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Chamber member Cathy Collins explains how Manx Telecom has been working hard to keep us connected through the lockdown period. “I’d like to thank all my colleagues for their commitment to helping our customers at this difficult time. Strict hygiene and regular deep cleaning measures will be in place with hand sanitiser, face masks and rubber gloves also being provided for customers. This is to help ensure our Essential and Fast broadband customers - including the most vulnerable and many elderly - can keep in contact with their family and friends using email, Skype, Facetime and similar online tools. 118695 Isle of Man Directory Enquiries. We have also retained some of the protective screens at our consultation desks. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX We are easing restrictions on mobile and broadband contracts, reducing selected mobile call charges, and making local and national calls free for existing users of our Low User Choice tariff. It’s important not to lose sight of the long term in a crisis so these developments keep us looking forward and focused on continuous improvement. To help each other and local businesses through this difficult period we urge people to be considerate and help home workers by downloading, streaming and participating in online gaming outside office hours. We will notify all customers of any changes to our business as usual operations and procedures via email, our website and social channels. Recommending to staff they carefully consider whether personal travel to affected areas is essential. We have a robust Business Continuity Plan (BCP) that will be implemented as required to ensure Manx Telecom remains open for business so that you continue to receive our network, connectivity and support services. To help each other and local businesses through this difficult period we urge people to be considerate and help home workers by downloading, streaming and participating in online gaming outside office hours.’. Some will come into effect by Sunday April 5, 2020. Staff are working in two, smaller groups across each day and adopting Isle of Man Government health guidelines. Related Pages. You can email us on or send a message via our social media, Facebook or LinkedIn. 50% call charge reduction in local mobile minutes to other Manx Telecom mobiles. The Covid-19 pandemic has caused major disruption to Island businesses but there are some great examples of teams stepping up to deliver in difficult circumstances. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Our Strand Street store remains open until further notice. Manx Telecom’s Business Continuity Plans were launched early, allowing over 65% of our workforce to work remotely from their homes and continue their roles without any major hitches. Given the urgency and importance of the current situation regarding Coronavirus, we are pleased to announce that we are introducing a number of temporary measures to help reduce costs at a time when people need it most, and to help ensure people can stay in touch. Today (Wednesday 18 March 2020) Manx Telecom is taking further steps to protect our customers and staff from the potential risks of Coronavirus. If you have any questions, or need an update on an order, please get in touch with our Customer Experience Team on 624624 or by messaging us through Facebook. Social distancing - staff who remain in Manx buildings, and in customer facing roles e.g. Manx Telecom is now moving to business as usual following the guidance from the IOM Government. This means we will be operating on reduced opening hours from 10am to 3pm, and will be closed on Mondays and Sundays at the present time. Tel: 01624 636666 If you can get in touch with us on 624624, we will be able to make sure your service keeps working and can discuss an alternative repayment plan for you during this period. Meanwhile our remaining field and technical engineering teams have been busy maintaining essential and critical connectivity services for the IOM Government, key workers and those in vulnerable groups. Our engineers have been advised to avoid entering businesses and personal customer premises. Manx Telecom is confident in supplying an acceptable level of service to all our customers during any period of time in which our Business Continuity Plans have to be invoked. Managing staff returning from affected areas. Media/News Company. Much of our work can be completed outside or remotely, and this will continue as normal. “We have moved quickly to introduce a wide range of measures and extra value initiatives to benefit as many people as possible, and particularly to help safeguard the most vulnerable members of our society. Isle of Man Newspapers. Service Charge: from Fixed Line Phones & Mobile Phones To ensure these customers can stay in contact with friends, family and support organisations, we are making all local and national calls free to these customers. Contact Us By Phone Contact Numbers Call us on 624624 From the UK or overseas +44(0)1624 624624 Online Comment Type:Compliment Complaint Question General Comments Comment About:Business & Residential Sales Mobile Sales Billing Support for Products & Services My Account Login Other Name: Required Email Address: Required Invalid Phone Number: Required Invalid Comments: Required … The shop has been fully prepared for social distancing with a new layout, including a one-way system with two-metre floor markings, and the installation of Perspex screens to protect staff and customers. Retail and Field teams, will maintain a minimum distance of two metres from colleagues and customers. We have a high proportion of staff who have remote devices and remote access to our virtual desktop infrastructure in the event of the need to work from home. Our social inclusion tariff “Low User Choice” is a simple, low-cost voice only service that is easy to understand and is designed to help our most vulnerable customers and many elderly people on low incomes or Government benefits. They are taking extensive measures to protect the health of our customers and themselves. Please contact our Helpdesk team at or via 624624 option 3 for further support and options. ‘These are unprecedented times and, like Manx Telecom, a large number of Isle of Man businesses will adopt similar working from home practices. Manx Telecom continues to work to ensure we remain open for business so that people across the Island continue to receive our network, connectivity and support services. “We’d also like to reassure those who have temporarily lost their income due to this crisis that we are here to help. Risk assessment to be completed at all customer sites, Using anti-bacterial hand gel and wipes when entering buildings, Maintaining 3 metres social distancing recommended for site visits, Where gloves need to be taken off for dexterous work, wiping hands and donning a new pair of gloves afterwards, Disposing of wipes/gloves in a bag/bin away from all tools and equipment after every site visit, Wiping down communal equipment with anti-bacterial wipes, Avoiding shared computer equipment where possible - wiping down keyboard/mouse and washing hands afterwards. Our Engineers continue to visit customers’ premises to install new and maintain existing services. Manx Radio. MANX TELECOM TRADING LIMITED has 300 employees at this location and generates $66.41 million in sales (USD). Would you please let us know what we could have done better to provide the help you needed? Pay As You Go vouchers and top up validity will be extended from 90 to 180 days. 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