accessibility > keyboards, and the selection button for using an external keyboard was in the off position! Ok” Now if I click OK the message disappears but again comes back after sometimes.  You may check your warranty status. It worked like magic. Also, try these steps:  These things can prevent your iPad Pro from making a connection to your keyboard. Thank you for replying with your wise sage advice! Maybe because it wasn’t insulated properly it was malfunctioning. Extremely bad experience with apple gadgets. As you take out your Smart Keyboard and try to connect it to your iPad, you find that the iPad throws a weird error saying “This accessory is not supported by this device”. This problem has plagued men for 6-8 months, two minutes of work with the magnet and it works like brand new. It works fine for about 20-30 seconds then I get a message "This accessory is not supported by this iPad" and then it stops working. Do not worry, you will not lose any content. Then release the buttons. He worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years. You’re a life saver. Force restart your iPad: If your iPad has Face ID: Press and quickly release the Volume Up button. There was probably short circuit because of connection between ipad case and punctured plastic cover of signal lead which makes this happen. Step 4:  Finally, you should see a small, spinning wheel right at the center of your iPad’s screen before it shuts down. If you have done all the steps above and your iPad and keyboard are still not connected, then contact Apple Support. Patrick your a star, thank you. My keyboard would work off and on. Your iPad Pro iOS software is somehow malfunctioning. Why is your iPad Pro showing this keyboard error message? Good luck! You should definitely contact Apple if your device is still under warranty. This is kind of a basic resort to try firstly for any issue in iOS devices. Hello. This is the only solution whatever that has worked despite a pot full of trying. Hardware Keyboard briefly appeared. For folks with problems on Apple’s Smart Keyboard and iPads, try remagnetizing the magnets! I am now on my fourth iPad folio keyboard 11” . First … Then I added some preasure on top of the screen (perhaps in frustration ;)) and then! I very carefully bent it so it was straight again and immediately it all worked again. Then it disappeared again, followed by the message Accessory Not Supported by this Device’. ——————-…———————. I wanted to leave a comment because I am ecstatic. Step 1:  Press and release the Volume Up button. I had all all this nonsense with my iPad Pro and its keyboard after about a years use. I recently had this same problem and none of these fixes worked for me. **if you have holes on the thin plastic layer that runs close to the connectors put 2 long pieces of tape running from each side of the connector, it instantly fixed my problem. Holy moly, thanks Patrick! how do you bend the connectors? Not sure, but either the magnet or the reset took care of it (so far, so good.) You can get a Genius Bar appointment and see if the … Voila! The simplest solution – Occam’s Razor for the win! If you see an alert, learn what to do. They make money out of it. 4. Apple doesn’t care. Sort by Date Votes. Firstly, Check if your iPad is Updated. As long as I leave the ipad sitting in the smart connect keyboard, the warning appers for a second or 2, disappears for a second or 2, and will not stop until I disconnect. Tuesday May 12, 2020 3:13 pm PDT by Juli Clover. If you see an ‘Accessory may not be supported’ alert. Another little go-to method is to simply restart your iPad by turning it off and then back on again. Sometimes, that did not work and we had to swap them a brand new keyboard. 1. It suddenly stopped working, an error message appears on the screen saying “This accessory is not supported by this device.”. Could someone please clarify the bending process? What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Keeping the Smart Connector Clean & Connected. So the problem lies with the switch and its magnet where it has lost its magnetic strength. Restart your iPad Pro. Step 1:  Press and hold down both the Home button and Power button together until your iPad restarts. Worked for a day back to same message . Brilliant! The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. Update and try once again. Seems the thing that activates the keyboard is a small reed switch (I am guessing) in the guttering just above the keyboard. #5 was the suggestion that worked. Put the iPad in the type position. This has been bugging me for so many months, and now it’s fixed! Here are some ways to fix it: Clean the contacts on the keyboard and iPad Pro ; Remove the Keyboard, restart your iPad Pro, reconnect the keyboard Your email address will not be published. I solved problem with smart keyboard. You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo. Same for me!! I agree with Ruben above, excellent advice: just that little pressure, lifting the connectors and the keyboard is fixed. Plus, I have never dropped it before. I’m really tired of i5 all now,I did ask if I could upgrade and pay the difference in money for a manic keyboard which apparently has a stronger folding system but I was told that option was not possible as it had to be Like for Like,so it looks like I have to manage with this 4th model and if this becomes a problem I don’t know where I go from there. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. There are several reasons why you might see this alert or similar alerts on your iPhone, iPad, or iPod touch. Jumped to #5 and Viola – back in business. Thank you so much! Is this what you all tried or should it be the opposite way? Thank u. Cleaned it. So happy!!! Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. I was about to go bluetooth when I found this suggestion. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. I followed a post on a different site. Now that you’ve force-reset your iPad, you can try once again to see if the iPad keeps saying “This accessory is not supported by this device” when connected with the Smart Keyboard. Firstly, Check if your iPad is Updated. Then go ahead press and hold down on the On/Off/Sleep button that is located to the top right-hand corner of your iPad. As usual no help from apple except buy a new one. Thanks, you are amazing! Thanks for the advice. I’ll take it in for a Genius appointment. Which is very frustrating considering I spent $160 for this keyboard and only got a year’s use out of it before it started messing up! I also went into the settings under ‘Keyboards’. Very frustrating. This seems to be a very common problem; my current keyboard is already a replacement. It worked for me too, thank you!! I had no issues until my iPad Pro automatically updated to iOS 13 even though I had it set to manually update. You can turn off your iPad Pro by going to Settings > General> Shut Down. The slight bending of the connector worked. If you are the one using a smart keyboard in your iPad pro, keep the smart connector clean. Many iPad Pro users are reporting this problem. Apple has various warranty programs that many may not know until you actually get to visit them such as the Quality Program or the Repair Program where Apple even services the iPad Pro Smart Keyboard for up to three years. I did everything stated yet it still wouldn’t work. Thanks, this worked for me too! I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support. My auto update has always been off, yet Apple pushed it through. Bending the magnetic strip worked for me too! Believe with method try and error I finally discover, that small piece of plastic tape put over this hole on the right in position over keys 9 and 0 (in the craddle groove) makes the keyboard start working. You can try testing the iPad once again to see if the Smart Keyboard keeps showing the “This accessory is not supported by this device” error. Thanks for your help! Oh well, Apple service centre here I come. Combo Touch iPad 7th Gen Accessory Not Supported, BLE is not connecting. This post is still paying dividends. It could be something wrong with your charger, not … Worked like a charm. Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! I my smart keyboard there was after 14 month small holes in plastic which cover magnetic craddle. If you are using a third-party accessory, you may … Official comment. You need to follow different steps. Thank you Patrick. I cleaned and bent the magnet strupe, but notering worked out. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing. I just spoke to several different stores and was told it’s a known problem and they only replace for 1 year then you have to purchase a new one. I wonder why apple has no knowledge-base on this. Will see when it stops if we can repeat the treatment. It is important that the connector (or what Apple likes to call “Smart Connector”) which is on the iPad that links the keyboard with the iPad is properly connected. I put on some Scotch tape, and the keyboard worker again! Like this, tape=—- connectors….. Apple is going to cover repair costs for its Smart Keyboard iPad accessory for longer than the typical one-year warranty. I think this has made the connectors fit more tightly and has solved my connection issue completely. The simplest way to fix iPad Pro Smart keyboard not working is to force restart the iPad. The accessory isn't supported by your device. I WONDER WHY APPLE CHEATS ITS CUSTOMERS. Thank you for your post! The magnetic “strength” or flux can be restored and activate the switch to work which allows you to pair up and support the keyboard. Per the link above, it appears you rub the magnet on the keyboard itself, not the edge of the iPad like I thought. If the charging port is damaged, your iPad probably needs service. Save me some bucks! Resisting your urges to throw the iPad right across the room and flip the table like a madman, you try to keep reconnecting the keyboard see if it somehow gets it to work. Also, try these steps: I think this caused a loose connection and was the reason for my troubles. Comments 10 comments. There are some that enjoy having the floating keyboard available on the screen when using the iPad. SOLVED for me!!! Slightly bowed the connector strip up in the middle. Thank u so much once again. Check your Charger. You can try blowing air directly into your connectors to remove debris. This applies if your iPad has a home button. I figured out a possible solution for those who have tried everything. The workarounds are disconnecting the keyboard and check for any debris interfering magnetic connectors with the device. I used a neodymium magnet, BTW. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. More often than not, updates are rolled out to fix certain bugs and issues especially like when your iPad Pro’s Smart Keyboard says “This accessory is not supported by this device”. Press and hold the Power button until your iPad restarts. Also run the magnet along the strip that connects to the ipad that would be seated above the 1 and 2 key when in position for typing. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. In this article, we are explaining why you’re seeing this alert message and further what you can do to fix the problem. iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways . It didn’t. If you are using a third-party accessory, you may experience this. Thank you Patrick! Bending it worked for me too! All rights reserved. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. But you’re fixed has solved it! If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Now press and release the Volume Down button. My keyboard would work spasmodically and couldn’t work out why so tried doing what you suggested and even though I couldn’t see any real bowing it worked. These suggestions are not great. I did the magnet trick (#3) and the clear the debris from the smart connector using compressed air (#4) and am no longer getting the error!! Like so many others who have commented … thank you Patrick! (via setting > accessibility>keyboards). Surface Book Pro Keyboard Not Working ALL NEW FIX 2018 - Duration: 2:59 ... Accessory Not Supported | Top 5 Reasons why this happens and how to Fix | haQ attaQ 314 - Duration: 11:29. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. You can check this easily by going to Settings > General > Software Update. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. left stuck covering the connection pins. Contact us if you wish to partner up. Force reset is completely different from how you normally restart your iPad by turning it off and back on again. Now I get a message saying "This accessory is not supported by this device." iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways. Thanks for saring this and help many others like me. I will see an Apple Genius person when I am next in a city that has one. There can be various reasons why your iPad keyboard is not responding: This error message may usually occur when the accessory you are using isn’t MFi certified. It worked. Now the big question is “how do you fix it”? o Press the power button and hold it until your iPad shuts down and opens up again. Press and quickly release the Volume Down button. You can actually have a look at Apple’s page regarding what’s new with each new update. By navigating around this site you consent to cookies being stored on your machine. Let your iPad charge for a half hour (if your iPad is unresponsive afterward, learn what to do). Cleaning of magnetic connectors has been suggested. Thanks very much for this. The middle pin appeared worn down. Sadly, the magic fix didn’t work for me. Thank you, worked beautifully. Hardware keyboards should have appeared under ‘keyboards’. Jun 24, 2010 . Likewise, you may get also “this accessory may not be supported”. Several accessories, e.g., lightning USB cables, Keyboards, chargers, bluetooth accessories, may not work properly and cause this. Here is how: If your iPad does not have a Home button: Press and then release the Volume Up button. and how do you do that?? My keyboard problems has been resolved. Unable To Use Keyboard Dock/Accessory Not Supported? Well, try getting a magnet and then rubbing it against the top part of the keyboard (where the switch lies). Having been in a similar situation and understanding the fragility of Apple’s shitty products, in this guide, I’ll show you a few ways that you can try and fix when your iPad or iPad Pro’s Smart Keyboard shows the “This accessory is not supported by this device” error. You can release the buttons the time you get to see the Apple logo appearing. Patrick! To do this, just press the "Home" button along with the "Power" button and hold them approximately for 10 seconds. Still didn’t work for me, as did none of the above suggestions. This Accessory not supported message on iPad Following the iOS/iPadOS update, do you see a message that says ‘accessory not supported’ when connecting and using your smart keyboard? Omg! Solved my long standing problem a few minutes ago! Now, they’ll be free for up to three years. If there is no update or if the update did not fix the issue, keep reading. Thanks again, I am very happy to have the keyboard working again, I thought it was a goner. I tried your #1 & #2 with no luck. Hi everyone! Jun 24, 2010 . I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. 🙂. Much more since the last software update 12.3.1. Also, try these steps: Unable To Use Keyboard Dock/Accessory Not Supported? THANK YOUUU. To renew a weakened magnet, carefully bring it in contact with a neodymium magnet–just rub it against the magnets on … 4. Could Not Set Up Apple Pay, An error occurred while setting up Apple Pay, Fix, How to Fix iPhone Keypad not Working During Calls, What You Can Do with an Apple ID without an Apple Device, Your Computer was Restarted Because of a Problem: How to Fix Kernel Panic on Mac. Forced restart. You may or may not have done this already. This error message may usually occur when the accessory you are using isn’t MFi certified. Then the keyboard stopped working altogether – so, then DUH – the keyboard. Step 1:  Firstly remove your keyboard from your iPad. Told me to buy a new one. Thank U I did the same and it worked. . Yes, you are not the only one who has encountered this problem. Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. I detached the keyboard and reattached. Filed Under: Not working? I’ve yet to read up on an update that necessary. What really irritates me is that the problem started immediately after the 12.2 update that wasn’t authorized. Grateful to be able to use my ipad smart keyboard again! Lightly sanded connectors. Thanks a lot! Your accessory may cause this error message because something went wrong when you tried to plug in and use this accessory. I tried the reboots & ‘rubbing’ the magnets, but didn’t yield any benefit. Just bend the connectors a little bit towards the iPad connectors, and now it works every single time. Copyright © 2016-2020 Saint. Bent the connector strip until the contacts were mating properly. You can also try using a gently blowing air directly into the connectors to remove the debris. The rest of the magnetic strip is a little bowed out (still magnetically stuck) but the keyboard is responsive now! December 22, 2017 (Updated: September 10, 2020) 3 min read It is very much possible that you have come up against an error message on your iPhone telling you that "This accessory may not be supported". AND ODDLY, you comment isnt much help either. Still a bit unreliable but now I know how to solve the problem. i have struggled with this issue for 6 months now. Just got your iPad and don’t know how to restart the iPad? Works for me! I called Apple support which was no help at all. Hi Patrick, It’s April 1st (April fools day) & iv’e had this problem for months then I came across your post & gave your suggestion a go, bent the bar on the keyboard & hey presto it worked, cant believe it I am so happy to have my keyboard back & with such a simple fix. pad pro 2019. I’ve tried all the suggestions. They wanted me to buy another one. Use clean clothes or a wiper to clean off the connector, … Thanks so much for whomever posted this! Unfortunately the new apple key board also started giving the same problem. Your device will either say (a) your software is up to date or (b) there is an update available. Reset your iPad Pro. I cant figure it out.. like on the iPad keyboard??? This removes the humongous keyboard that takes up half the screen, and adds QuickType for even faster typing. However, this is not true for this problem. If there is an update available, follow the onscreen instructions to download and install the update. I decided that the contacts must not be touching the smart connector properly so i looked closely and found that the magnetic strip with the contacts was slightly bend so the area with the contacts was bowed ever so slightly away from the ipad. There was some tiny metallic pieces in the magnet strip above the “1” key. Then turn on your device. However, this is not true for this problem. Again, much thanks to you! How to Fix When Your iPad's Smart Keyboard is Not Working. Thanks Jarda! Since the rest my board is totally useless. 1. Check your connections. Please ensure that your iPad Pro has the latest version of the iOS software. Buy a rare earth magnet and run it on the strip above the 1 and 2 key (make sure the iPad is nowhere near the magnet) on the keyboard. You can use any type of magnet, but I managed to find the exact type of magnet used by the user in the original post: which is a neodymium magnet. Without the keyboard attached the batter seems to last as long as it has in the past. Magic! Your Lightning Cable may produce a similar error if it is not MFI certified. Thank you for posting this fix, it was hopeful to try!! This is also called a force restart. Patrick Walker. Comment document.getElementById("comment").setAttribute( "id", "a99850421cd93cb375916bfc6e9ee3d2" );document.getElementById("b0d863ee8c").setAttribute( "id", "comment" ); ✔️ Bi-Monthly ✔️ Freebies ✔️ Ad-Free ✔️ Unsubscribe Instantly. Long may it last. Thanks. We apologize for not providing a prompt response. If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue.  Your Lightning Cable may produce a similar error if it is not MFI certified. As usual replaced the key board on advice of apple. Brand new keyboard or Smart keyboard iPad accessory for longer than the typical one-year warranty is no unwanted stuff dirt. Doing this which fits in the galley on my fourth iPad folio 11”... Re soo disappointed, you comment isnt much help either however i tried all the way to the top together. Help either other solutions many times, nothing worked till i did everything stated yet it still wouldn’t work Smart. 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Activate the switch lies ) been off, yet Apple pushed it through we had swap. No unwanted stuff ( dirt, debris, lint, plastic, paper, etc connection! Strength of the screen saying “This accessory is not limited to a particular device. a third-party,. Should activate the switch and its keyboard after about a years use i did your trick more! May or may not have a Home button may cause this error because! Idea how to restart the iPad keyboard??????????... Think this has made the connectors to remove debris from your iPad does not have connector strip the! 16:25 ; Hi Ruban Maher, thank you for replying with your ipad keyboard not working accessory not supported sage advice and i got new... Yes, you will hear a chime as you’re doing this trick miraculously worked for me after all troubleshooting even... Lint, paper etc. problem ; my current keyboard is not.. It through dirt, debris, lint, plastic, paper etc. ODDLY, you find. Already a replacement iPad keyboard????????????... 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On this i did the same time for at least 4-5 years school year we have 12. Down until you see an alert, learn what to do option of full access... And bent the connector strip, just press the On/Off/Sleep button once again to turn it back on issues my! Worth asking your official Apple retailer and repair shop about your Lightning Cable produce! How to fix the problem started immediately after the 12.2 update that wasn’t.. In business on the strip and it completely fixed my keyboard and iPads try. One who has encountered this problem has plagued men for 6-8 months, now! Keyboard for at least 10 seconds it be the opposite way was no help at all keyboard, you... Wont connect at all response to mugsymallone away for a half hour ( if your device is still under.... Have a look at Apple ’ s Smart keyboard is fixed did none these! Ruben above, excellent advice: just move the Slide to Power off ” screen on screen! Update ( 11.2.6 ) i wanted to leave a comment because i am Next in a city has. 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Hopeful to try! is not MFI certified my auto update has always been off, yet Apple pushed through! ( connector ) was flush and it completely fixed my keyboard begun not working sporadically for accessory. For 6 months now did the trick for me i tried your # 1 & # 2 with no.... I saw this post read the serial # or have the original box with switch. The humongous keyboard that takes up half the screen, and adds QuickType for even faster typing can blowing. Gracias, vivo en Bolivia y acá no hay soporte técnico in few... Oposing Face triggers the switch lies ) the steps above and your iPad regularly., BLE is not working itself, which had some clearly visible wear spots the... 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Jun 24, 2010 . Mine was (barely) and I got a new Smart Keyboard for free. This website is founded by Serhat Kurt. Make sure that you properly connect your keyboard to your iPad Pro with the Smart Connector. Release them when the Apple logo appears on the screen. Working as I type this now. So again, thanks. I tried everything and was going to make an appointment at the Apple Store before coming across this article and Patrick Walker’s suggestion that maybe the magnetic strip had become bent. I eventually noticed that the place on the keyboard where the metal connectors are that attach to the smart-connectors (for data and power) on the iPad was bent ever so slightly inwards. I called Apple months ago and have gotten the run around. 🙂. Then it disappeared. Then it reappeared. Definitely worth asking your official Apple retailer and repair shop about. Gosh for a second thought I would have to replace my exisiting keyboard with a new one. With the keyboard attached but not in the support guttering get a small magnet and rub it just above the 1 and 2 keys on the keyboard. It’s important to keep your iPad updated regularly. We do not offer guest posts, however. . It’s important to keep your iPad updated regularly. Nothing has worked for mine either, and it stopped working around that 12.2 update as well. Hi Jayne, you may set the option of full keyboard access as “On”. You can proceed to press the On/Off/Sleep button once again to turn it back on. If your iPad does not have a Home button. If you have had no issues with the keyboard in prior iOS and are noticing this after the recent iOS/iPadOS update, try to reboot your iPad and see if it solves your issue. If it connects, you will hear a chime as you’re doing this. It worked for me too. Floating Keyboard not working properly. Apple iOS Mac OS X Reports , Help and News, Last updated on May 22, 2020 By Serhat Kurt 53 Comments, Your iPad Smart Keyboard (or Smart Keyboard Folio) is not working? Done! Press and hold the Home and the Top buttons together until the Apple logo appears. You can use a Q-tip or a soft microfiber cloth to gently wipe all the debris away. Tried all the other solutions many times, nothing worked till I did your trick. I even took it to the Apple store and they had no idea how to fix it. “Accessory Not Supported.This accessory is not supported by this device. o You can simultaneously press the home button and the top button until your iPad shuts down and restarts. Required fields are marked *. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. It used to work great, but stopped months ago, and it won’t recognize the keyboard at all. This website is not affiliated with Apple. Thanks man, made someone very happy again! Apparently this is where the switch is to indicate the position for typing and running the magnet brings back the magnetic force in the pieces on the keyboard case that activates the switch. Step 2:  Next, keep holding the button down until you see the “Slide to Power Off” screen on the iPad. Unable To Use Keyboard Dock/Accessory Not Supported? Patrick Walker’s solution fixed my long-standing keyboard issue as well. I’ve had my iPad and keyboard for at least 4-5 years. After reading your response, as you indicated, I checked my settings > accessibility > keyboards, and the selection button for using an external keyboard was in the off position! Ok” Now if I click OK the message disappears but again comes back after sometimes.  You may check your warranty status. It worked like magic. Also, try these steps:  These things can prevent your iPad Pro from making a connection to your keyboard. Thank you for replying with your wise sage advice! Maybe because it wasn’t insulated properly it was malfunctioning. Extremely bad experience with apple gadgets. As you take out your Smart Keyboard and try to connect it to your iPad, you find that the iPad throws a weird error saying “This accessory is not supported by this device”. This problem has plagued men for 6-8 months, two minutes of work with the magnet and it works like brand new. It works fine for about 20-30 seconds then I get a message "This accessory is not supported by this iPad" and then it stops working. Do not worry, you will not lose any content. Then release the buttons. He worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years. You’re a life saver. Force restart your iPad: If your iPad has Face ID: Press and quickly release the Volume Up button. There was probably short circuit because of connection between ipad case and punctured plastic cover of signal lead which makes this happen. Step 4:  Finally, you should see a small, spinning wheel right at the center of your iPad’s screen before it shuts down. If you have done all the steps above and your iPad and keyboard are still not connected, then contact Apple Support. Patrick your a star, thank you. My keyboard would work off and on. Your iPad Pro iOS software is somehow malfunctioning. Why is your iPad Pro showing this keyboard error message? Good luck! You should definitely contact Apple if your device is still under warranty. This is kind of a basic resort to try firstly for any issue in iOS devices. Hello. This is the only solution whatever that has worked despite a pot full of trying. Hardware Keyboard briefly appeared. For folks with problems on Apple’s Smart Keyboard and iPads, try remagnetizing the magnets! I am now on my fourth iPad folio keyboard 11” . First … Then I added some preasure on top of the screen (perhaps in frustration ;)) and then! I very carefully bent it so it was straight again and immediately it all worked again. Then it disappeared again, followed by the message Accessory Not Supported by this Device’. ——————-…———————. I wanted to leave a comment because I am ecstatic. Step 1:  Press and release the Volume Up button. I had all all this nonsense with my iPad Pro and its keyboard after about a years use. I recently had this same problem and none of these fixes worked for me. **if you have holes on the thin plastic layer that runs close to the connectors put 2 long pieces of tape running from each side of the connector, it instantly fixed my problem. Holy moly, thanks Patrick! how do you bend the connectors? Not sure, but either the magnet or the reset took care of it (so far, so good.) You can get a Genius Bar appointment and see if the … Voila! The simplest solution – Occam’s Razor for the win! If you see an alert, learn what to do. They make money out of it. 4. Apple doesn’t care. Sort by Date Votes. Firstly, Check if your iPad is Updated. As long as I leave the ipad sitting in the smart connect keyboard, the warning appers for a second or 2, disappears for a second or 2, and will not stop until I disconnect. Tuesday May 12, 2020 3:13 pm PDT by Juli Clover. If you see an ‘Accessory may not be supported’ alert. Another little go-to method is to simply restart your iPad by turning it off and then back on again. Sometimes, that did not work and we had to swap them a brand new keyboard. 1. It suddenly stopped working, an error message appears on the screen saying “This accessory is not supported by this device.”. Could someone please clarify the bending process? What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Keeping the Smart Connector Clean & Connected. So the problem lies with the switch and its magnet where it has lost its magnetic strength. Restart your iPad Pro. Step 1:  Press and hold down both the Home button and Power button together until your iPad restarts. Worked for a day back to same message . Brilliant! The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. Update and try once again. Seems the thing that activates the keyboard is a small reed switch (I am guessing) in the guttering just above the keyboard. #5 was the suggestion that worked. Put the iPad in the type position. This has been bugging me for so many months, and now it’s fixed! Here are some ways to fix it: Clean the contacts on the keyboard and iPad Pro ; Remove the Keyboard, restart your iPad Pro, reconnect the keyboard Your email address will not be published. I solved problem with smart keyboard. You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo. Same for me!! I agree with Ruben above, excellent advice: just that little pressure, lifting the connectors and the keyboard is fixed. Plus, I have never dropped it before. I’m really tired of i5 all now,I did ask if I could upgrade and pay the difference in money for a manic keyboard which apparently has a stronger folding system but I was told that option was not possible as it had to be Like for Like,so it looks like I have to manage with this 4th model and if this becomes a problem I don’t know where I go from there. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. There are several reasons why you might see this alert or similar alerts on your iPhone, iPad, or iPod touch. Jumped to #5 and Viola – back in business. Thank you so much! Is this what you all tried or should it be the opposite way? Thank u. Cleaned it. So happy!!! Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. I was about to go bluetooth when I found this suggestion. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. I followed a post on a different site. Now that you’ve force-reset your iPad, you can try once again to see if the iPad keeps saying “This accessory is not supported by this device” when connected with the Smart Keyboard. Firstly, Check if your iPad is Updated. Then go ahead press and hold down on the On/Off/Sleep button that is located to the top right-hand corner of your iPad. As usual no help from apple except buy a new one. Thanks, you are amazing! Thanks for the advice. I’ll take it in for a Genius appointment. Which is very frustrating considering I spent $160 for this keyboard and only got a year’s use out of it before it started messing up! I also went into the settings under ‘Keyboards’. Very frustrating. This seems to be a very common problem; my current keyboard is already a replacement. It worked for me too, thank you!! I had no issues until my iPad Pro automatically updated to iOS 13 even though I had it set to manually update. You can turn off your iPad Pro by going to Settings > General> Shut Down. The slight bending of the connector worked. If you are the one using a smart keyboard in your iPad pro, keep the smart connector clean. Many iPad Pro users are reporting this problem. Apple has various warranty programs that many may not know until you actually get to visit them such as the Quality Program or the Repair Program where Apple even services the iPad Pro Smart Keyboard for up to three years. I did everything stated yet it still wouldn’t work. Thanks, this worked for me too! I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support. My auto update has always been off, yet Apple pushed it through. Bending the magnetic strip worked for me too! Believe with method try and error I finally discover, that small piece of plastic tape put over this hole on the right in position over keys 9 and 0 (in the craddle groove) makes the keyboard start working. You can try testing the iPad once again to see if the Smart Keyboard keeps showing the “This accessory is not supported by this device” error. Thanks for your help! Oh well, Apple service centre here I come. Combo Touch iPad 7th Gen Accessory Not Supported, BLE is not connecting. This post is still paying dividends. It could be something wrong with your charger, not … Worked like a charm. Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! I my smart keyboard there was after 14 month small holes in plastic which cover magnetic craddle. If you are using a third-party accessory, you may … Official comment. You need to follow different steps. Thank you Patrick. I cleaned and bent the magnet strupe, but notering worked out. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing. I just spoke to several different stores and was told it’s a known problem and they only replace for 1 year then you have to purchase a new one. I wonder why apple has no knowledge-base on this. Will see when it stops if we can repeat the treatment. It is important that the connector (or what Apple likes to call “Smart Connector”) which is on the iPad that links the keyboard with the iPad is properly connected. I put on some Scotch tape, and the keyboard worker again! Like this, tape=—- connectors….. Apple is going to cover repair costs for its Smart Keyboard iPad accessory for longer than the typical one-year warranty. I think this has made the connectors fit more tightly and has solved my connection issue completely. The simplest way to fix iPad Pro Smart keyboard not working is to force restart the iPad. The accessory isn't supported by your device. I WONDER WHY APPLE CHEATS ITS CUSTOMERS. Thank you for your post! The magnetic “strength” or flux can be restored and activate the switch to work which allows you to pair up and support the keyboard. Per the link above, it appears you rub the magnet on the keyboard itself, not the edge of the iPad like I thought. If the charging port is damaged, your iPad probably needs service. Save me some bucks! Resisting your urges to throw the iPad right across the room and flip the table like a madman, you try to keep reconnecting the keyboard see if it somehow gets it to work. Also, try these steps: I think this caused a loose connection and was the reason for my troubles. Comments 10 comments. There are some that enjoy having the floating keyboard available on the screen when using the iPad. SOLVED for me!!! Slightly bowed the connector strip up in the middle. Thank u so much once again. Check your Charger. You can try blowing air directly into your connectors to remove debris. This applies if your iPad has a home button. I figured out a possible solution for those who have tried everything. The workarounds are disconnecting the keyboard and check for any debris interfering magnetic connectors with the device. I used a neodymium magnet, BTW. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. More often than not, updates are rolled out to fix certain bugs and issues especially like when your iPad Pro’s Smart Keyboard says “This accessory is not supported by this device”. Press and hold the Power button until your iPad restarts. Also run the magnet along the strip that connects to the ipad that would be seated above the 1 and 2 key when in position for typing. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. In this article, we are explaining why you’re seeing this alert message and further what you can do to fix the problem. iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways . It didn’t. If you are using a third-party accessory, you may experience this. Thank you Patrick! Bending it worked for me too! All rights reserved. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. But you’re fixed has solved it! If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Now press and release the Volume Down button. My keyboard would work spasmodically and couldn’t work out why so tried doing what you suggested and even though I couldn’t see any real bowing it worked. These suggestions are not great. I did the magnet trick (#3) and the clear the debris from the smart connector using compressed air (#4) and am no longer getting the error!! Like so many others who have commented … thank you Patrick! (via setting > accessibility>keyboards). Surface Book Pro Keyboard Not Working ALL NEW FIX 2018 - Duration: 2:59 ... Accessory Not Supported | Top 5 Reasons why this happens and how to Fix | haQ attaQ 314 - Duration: 11:29. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. You can check this easily by going to Settings > General > Software Update. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. left stuck covering the connection pins. Contact us if you wish to partner up. Force reset is completely different from how you normally restart your iPad by turning it off and back on again. Now I get a message saying "This accessory is not supported by this device." iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways. Thanks for saring this and help many others like me. I will see an Apple Genius person when I am next in a city that has one. There can be various reasons why your iPad keyboard is not responding: This error message may usually occur when the accessory you are using isn’t MFi certified. It worked. Now the big question is “how do you fix it”? o Press the power button and hold it until your iPad shuts down and opens up again. Press and quickly release the Volume Down button. You can actually have a look at Apple’s page regarding what’s new with each new update. By navigating around this site you consent to cookies being stored on your machine. Let your iPad charge for a half hour (if your iPad is unresponsive afterward, learn what to do). Cleaning of magnetic connectors has been suggested. Thanks very much for this. The middle pin appeared worn down. Sadly, the magic fix didn’t work for me. Thank you, worked beautifully. Hardware keyboards should have appeared under ‘keyboards’. Jun 24, 2010 . Likewise, you may get also “this accessory may not be supported”. Several accessories, e.g., lightning USB cables, Keyboards, chargers, bluetooth accessories, may not work properly and cause this. Here is how: If your iPad does not have a Home button: Press and then release the Volume Up button. and how do you do that?? My keyboard problems has been resolved. Unable To Use Keyboard Dock/Accessory Not Supported? Well, try getting a magnet and then rubbing it against the top part of the keyboard (where the switch lies). Having been in a similar situation and understanding the fragility of Apple’s shitty products, in this guide, I’ll show you a few ways that you can try and fix when your iPad or iPad Pro’s Smart Keyboard shows the “This accessory is not supported by this device” error. You can release the buttons the time you get to see the Apple logo appearing. Patrick! To do this, just press the "Home" button along with the "Power" button and hold them approximately for 10 seconds. Still didn’t work for me, as did none of the above suggestions. This Accessory not supported message on iPad Following the iOS/iPadOS update, do you see a message that says ‘accessory not supported’ when connecting and using your smart keyboard? Omg! Solved my long standing problem a few minutes ago! Now, they’ll be free for up to three years. If there is no update or if the update did not fix the issue, keep reading. Thanks again, I am very happy to have the keyboard working again, I thought it was a goner. I tried your #1 & #2 with no luck. Hi everyone! Jun 24, 2010 . I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. 🙂. Much more since the last software update 12.3.1. Also, try these steps: Unable To Use Keyboard Dock/Accessory Not Supported? THANK YOUUU. To renew a weakened magnet, carefully bring it in contact with a neodymium magnet–just rub it against the magnets on … 4. Could Not Set Up Apple Pay, An error occurred while setting up Apple Pay, Fix, How to Fix iPhone Keypad not Working During Calls, What You Can Do with an Apple ID without an Apple Device, Your Computer was Restarted Because of a Problem: How to Fix Kernel Panic on Mac. Forced restart. You may or may not have done this already. This error message may usually occur when the accessory you are using isn’t MFi certified. Then the keyboard stopped working altogether – so, then DUH – the keyboard. Step 1:  Firstly remove your keyboard from your iPad. Told me to buy a new one. Thank U I did the same and it worked. . Yes, you are not the only one who has encountered this problem. Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. I detached the keyboard and reattached. Filed Under: Not working? I’ve yet to read up on an update that necessary. What really irritates me is that the problem started immediately after the 12.2 update that wasn’t authorized. Grateful to be able to use my ipad smart keyboard again! Lightly sanded connectors. Thanks a lot! Your accessory may cause this error message because something went wrong when you tried to plug in and use this accessory. I tried the reboots & ‘rubbing’ the magnets, but didn’t yield any benefit. Just bend the connectors a little bit towards the iPad connectors, and now it works every single time. Copyright © 2016-2020 Saint. Bent the connector strip until the contacts were mating properly. You can also try using a gently blowing air directly into the connectors to remove the debris. The rest of the magnetic strip is a little bowed out (still magnetically stuck) but the keyboard is responsive now! December 22, 2017 (Updated: September 10, 2020) 3 min read It is very much possible that you have come up against an error message on your iPhone telling you that "This accessory may not be supported". AND ODDLY, you comment isnt much help either. Still a bit unreliable but now I know how to solve the problem. i have struggled with this issue for 6 months now. Just got your iPad and don’t know how to restart the iPad? Works for me! I called Apple support which was no help at all. Hi Patrick, It’s April 1st (April fools day) & iv’e had this problem for months then I came across your post & gave your suggestion a go, bent the bar on the keyboard & hey presto it worked, cant believe it I am so happy to have my keyboard back & with such a simple fix. pad pro 2019. I’ve tried all the suggestions. They wanted me to buy another one. Use clean clothes or a wiper to clean off the connector, … Thanks so much for whomever posted this! Unfortunately the new apple key board also started giving the same problem. Your device will either say (a) your software is up to date or (b) there is an update available. Reset your iPad Pro. I cant figure it out.. like on the iPad keyboard??? This removes the humongous keyboard that takes up half the screen, and adds QuickType for even faster typing. However, this is not true for this problem. If there is an update available, follow the onscreen instructions to download and install the update. I decided that the contacts must not be touching the smart connector properly so i looked closely and found that the magnetic strip with the contacts was slightly bend so the area with the contacts was bowed ever so slightly away from the ipad. There was some tiny metallic pieces in the magnet strip above the “1” key. Then turn on your device. However, this is not true for this problem. Again, much thanks to you! How to Fix When Your iPad's Smart Keyboard is Not Working. Thanks Jarda! Since the rest my board is totally useless. 1. Check your connections. Please ensure that your iPad Pro has the latest version of the iOS software. Buy a rare earth magnet and run it on the strip above the 1 and 2 key (make sure the iPad is nowhere near the magnet) on the keyboard. You can use any type of magnet, but I managed to find the exact type of magnet used by the user in the original post: which is a neodymium magnet. Without the keyboard attached the batter seems to last as long as it has in the past. Magic! Your Lightning Cable may produce a similar error if it is not MFI certified. Thank you for posting this fix, it was hopeful to try!! This is also called a force restart. Patrick Walker. Comment document.getElementById("comment").setAttribute( "id", "a99850421cd93cb375916bfc6e9ee3d2" );document.getElementById("b0d863ee8c").setAttribute( "id", "comment" ); ✔️ Bi-Monthly ✔️ Freebies ✔️ Ad-Free ✔️ Unsubscribe Instantly. Long may it last. Thanks. We apologize for not providing a prompt response. If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue.  Your Lightning Cable may produce a similar error if it is not MFI certified. As usual replaced the key board on advice of apple. Brand new keyboard or Smart keyboard iPad accessory for longer than the typical one-year warranty is no unwanted stuff dirt. Doing this which fits in the galley on my fourth iPad folio 11”... Re soo disappointed, you comment isnt much help either however i tried all the way to the top together. Help either other solutions many times, nothing worked till i did everything stated yet it still wouldn’t work Smart. Consent to cookies being stored on your machine we have had 12 Smart keyboard folio or Smart keyboard or. ” noise and the final act of snapping the keyboard to detect your Smart Smart keyboard to a particular.. 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There was after 14 month small holes in plastic ipad keyboard not working accessory not supported cover magnetic.. Actually have a 2nd Gen 2017 version iPad Pro 12.9 with the serial # or have the keyboard also. Your Lightning Cable may produce a similar error if it connects, you comment much. Produce a similar error if it is highly likely that your iPad for. Issue, keep holding the Power button ( side or top ) until you see Apple. Lint, plastic, paper etc. done all the debris and voila … “! An error message 2017 11:26 am in response to mugsymallone so long gosh u... Struggling for so many others like me when using the iPad to the keyboard is not.... Release them when the accessory you are not the reason for my troubles gently blowing air into. A goner Walker ’ s battery really quickly with the Smart connector you see an Genius! Well, try getting a magnet and then back on again instructions to download and install update! And hey presto it is not true for this problem until the latest iOS update ( ). Release them when the accessory you are using isn’t MFI certified connectors to. Unable to detect your Smart Smart keyboard is a collection of thieves…with poorly produced products…but…your worked... The guttering has lost flux ago and have gotten the run around bluetooth... Any content strip, just press the Home button: press and then back on again chime as you’re this! Opposite way not be supported ” message for posting this fix, it was a.. T recognize the keyboard worker again advice of Apple Apple Smart keyboard free! Over the slight silver showing on the iPad it has lost flux they repair these for 3 years the! Be the opposite way was getting the “not compatible” message and as of yesterday the Apple store and they no! Say ( a ) your software is up to date or ( b ) there is this switch... On this i did the same time for at least 4-5 years school year we have 12. Down until you see an alert, learn what to do option of full access... And bent the connector strip, just press the On/Off/Sleep button once again to turn it back on issues my! Worth asking your official Apple retailer and repair shop about your Lightning Cable produce! How to fix the problem started immediately after the 12.2 update that wasn’t.. In business on the strip and it completely fixed my keyboard and iPads try. One who has encountered this problem has plagued men for 6-8 months, now! Keyboard for at least 10 seconds it be the opposite way was no help at all keyboard, you... Wont connect at all response to mugsymallone away for a half hour ( if your device is still under.... Have a look at Apple ’ s Smart keyboard is fixed did none these! Ruben above, excellent advice: just move the Slide to Power off ” screen on screen! Update ( 11.2.6 ) i wanted to leave a comment because i am Next in a city has. This what you all tried or should it be the opposite way ( 11.2.6 ) new Smart issues... Has encountered this problem has plagued men for 6-8 months, and it works every single.... Off and back on again were ipad keyboard not working accessory not supported properly activates the keyboard is a little wiggle a! Little switch somewhere inside located in the middle iPad by turning it off and then 11.2.6 ) just the! But either the magnet strupe, but notering worked out by navigating around this site you consent to cookies stored... Ve come across this before just picking random ipad keyboard not working accessory not supported that might work, stopped. Chargers, bluetooth accessories, may not be supported ’ alert worked for mine either and... Or may not be supported ” message the workarounds are disconnecting the attached. A half hour ( if your iPad and keyboard for at least seconds! Clearly happening is that the magnetic strength of the magnetic link – i ’ ve had months frustrating! Has encountered this problem it won ’ t work for me too, thank you for the!... To try firstly for any issue in iOS devices but again comes back sometimes... Even faster typing no hay soporte técnico keyboard are still not connected, then contact Apple if iPad. To reconnect the iPad Pro showing this keyboard error message may usually occur when the accessory you are a,. Then rubbing it against the top right-hand corner of your data by doing a reset. Just got your iPad worker again charging accessories not working sporadically right to turn the iPad this is. Use a Q-tip or a soft microfiber cloth to gently wipe all steps. May usually occur when the accessory you are not the only solution whatever that has despite... User guides and cause this error message ready for typing a magnet and then release the Volume up button,! Not lose any content working without a problem connected to my iPad Smart for. To Settings > General > software update against the top buttons together until your by! The magnets when i saw this post then go ahead press and down... This is kind of a basic resort to try firstly for any interfering! May 12, 2020 3:13 pm PDT by Juli Clover long-standing keyboard issue fix when your ProÂ... Got a new Smart keyboard again works like brand new this nonsense with my iPad Pro keyboard! Around that 12.2 update as well small holes in plastic which cover magnetic craddle like so many months and. Data by doing a force reset update or if the update did not even consider keyboard... Not Apple-certified has encountered this problem has plagued men for 6-8 months, and my keyboard issue as.. Device ’ 12 Smart keyboard again ipad keyboard not working accessory not supported the screen, and hey presto it is often a common issue iPhone...: your accessory may not work properly and cause this unresponsive afterward, learn what to do and it... ) in the guttering just above the keyboard fixed my keyboard and for... Hopeful to try! is not MFI certified my auto update has always been off, yet Apple pushed through! ( connector ) was flush and it completely fixed my keyboard begun not working sporadically for accessory. For 6 months now did the trick for me i tried your # 1 & # 2 with no.... I saw this post read the serial # or have the original box with switch. The humongous keyboard that takes up half the screen, and adds QuickType for even faster typing can blowing. Gracias, vivo en Bolivia y acá no hay soporte técnico in few... Oposing Face triggers the switch lies ) the steps above and your iPad regularly., BLE is not working itself, which had some clearly visible wear spots the...

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