Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. I think the very least EK could do would be to sharply discount my last major purchase from them, and send me my spacer quickly and for free. EK-Quantum Kinetic FLT D5 series pump-reservoir units are equipped with genuine D5 pumps, made in Europe, which are capable of delivering flow rates of 1500 liters per hour with a maximum head pressure up to 3.9 meters! Each reservoir is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine D5 pump! making it impossible to tighten or remove. :P. After all this, I’m currently still waiting for this spacer, and the tracking info hasn’t updated for 10 days, meaning I’ve been without my computer for this whole stupid process for 3 weeks with no definite end.It’s not that EK customer service doesn’t eventually help, it’s just that their communication is so incredibly poor that it’s always my problem to get them to communicate with me; rather than their taking initiative and being proactive. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine D5 pump! three of the four main screws went in fine. the forth jamed after 4 turns. Wouldnt take graphics card back even though were wrong for oir computer. The new Volume reservoirs are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation. Read honest and unbiased product reviews … I will continue to use EK not only because of their excellent product but also because of their top notch service!Customer Service5/5Samo from support7/5. Since 120mm fan mounting patterns are the most dominant mounting options inside PC cases these days, these new Kinetic FLT D5 combo units will allow greater flexibility for installation since they don't require drilling of new mounting holes on your case. Friendly, quick and efficient. EK Waterblocks (EKWB, or just EK) really needs no introduction in the water cooling world. Poor reliability from their product and poor customer service, wouldn't recommend anyone buy from them. *********Reply 2It might be your policy to request a video, however your policy does not superceded consumer law. We want to thank you for considering EK as your cooling solutions provider. We want to thank you for considering EK as your cooling solutions provider. due to lack of mouting pressure was not able to cool my cpu. I had a problem with a pump that was solved very well by ekwb, iam a very happy customer. I would rate 5 star for how it was handled . The new flat-shaped pump-reservoir units are to revolutionize the way you were thinking about combo units and loop building. Hi, sorry for the late answer, but better late than never right? I paid for shipping twice and reached out to order support in hopes they could combine the shipping.Samo from support assisted in meeting the orders and processing a refund for the shipping. The pump is rated for up to 1500 liters per hour, 4800 RPM, and a … EULA |. contacted wk support who basically said they could send out a replacement screw. Again, not specifically EK’s fault, but how was I to order this one random spacer, on which my entire loop and computer hinged?Well I could only find this spacer as part of a random group of components, which were also out of stock! Terms of use | Wish other companies would follow suite. He was able to combine some of my orders, refund shipping charges, and cancel some items on the other orders, what an awesome gesture! Never had an issue with all my 6 custom loop that I had built using ek res in the past. Due to waiting for EK to manufacture a block for my 30 series GPU, my next water cooling attempt came much later. Worst customer service and delivering service as i ever seen..One month to ship my package due ton lack of stock(didnt even notice you when you order, quite fair..)They use DPD service that IS not able to read a adress correctly and try to make you pay again délivery fee when its their service that do something wrong). My first attempt went poorly because I improperly applied conductive thermal paste and bricked my motherboard, cpu, and gpu. Page 5 [EK-BAY SPIN Reservoir CSQ]... EKWB asked if we would like to see the Supremacy CPU water block and with it came a full kit. Cookie policy | As a result the PWM ramp-up control, duty-cycle operation and feedback are now identical to that of the DDC type pump. A very good company and their products are very good And high quality Even the people who work in company are very understanding and very good people I wish them success in their work always, I have purchased water-cooling personal computer products from EK. 2 years ago. Reservoir sits over my 1080 Ti Strix and the leak experience sit at the pcie power plug. expensive item. Great Service :]I had placed 2 separate as soon as items were coming into stock. The reservoir is equipped […] Only logged in customers who have purchased this product may write a review. I contacted support and had the pleasure of working with Klemen Grčar in support. The new EK X3 reservoir is very much a refinement of EK’s design as well as an opportunity to integrate the “CSQ” style into the complete product line. This website uses cookies. Don’t make it my problem to figure out how to get you to solve my problem! Part of the new EK Classic product lineup, the EK-XRES 140 SPC PWM Classic RGB is a reservoir/pump combo unit using their SPC-60 pump for decent performance at low noise. 0 item. Will buy from EKWB again. I cant say so far anything negative about EKWB. Find helpful customer reviews and review ratings for EKWB EK-Quantum Kinetic FLT 120 Pump/Reservoir Combo, D5 PWM, D-RGB, Plexi at Amazon.com. After a mix-up in shipping addresses, EK customer support was superb. Take responsibility and make it your job to make my life easy, and communicate that you’ve done so. Well that’s unhelpful, do you think I want to pay you more money just to use this discount I got for having to wait weeks past when my order was supposed to arrive?! So again I had to ask for communication on when my spacer shipped, and I also had to ask for the refund I was promised. Yeah it’s not their fault I lost that spacer during the last 3 months, but it is their fault they made me wait weeks for a bad GPU block, and haven’t done anything to compensate me for all the time I’ve lost unable to even use my computer. Using since years EKWB products and so far I have never been disappointed by their products. Now I have ordered directly from EKWB some products and the experience I had with their customer support and order handling was great. This is where EK’s true unhelpfulness manifested again. Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine D5 pump! Since 120mm fan mounting patterns are the most dominant mounting options inside PC cases these days, these new EK-Quantum Volume FLT reservoirs will allow greater flexibility for installation since they don't require drilling of new mounting holes on your case. Really great support and customer service. You must have JavaScript enabled in your browser to utilize the functionality of this website. Sign up for EK Newsletter to receive updates on the latest product releases, best deals, and promotions. To learn more about our Cookie Policy and how to manage cookies. recently bought a quantum rog crosshair viii monoblock. All new Flat (FLT) series EK-Quantum Volume FLT reservoir units! I had to send the block back, but now I was without a GPU while waiting on EK for a couple more weeks. Each reservoir is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. I may be the odd one out here, but my experience with EK has been one of the most frustrating customer experiences in my life. There was one downside though which ultimately lead me to here to post this review. Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. They made everything easy, and we're exceptionally helpful when contacted through customer support. It then took another 4 days before I was communicated with again, and I got my refund and tracking number. My review sample was not supplied with the 9mm allen key which is used for loosening or tightening the port extenders as we will see later. The new flat-shaped reservoirs are to revolutionize the way you were thinking about reservoirs and loop building. I even asked for the offered discount to be applied to my current order, and EK said nope, can’t do it. Bummer as I’m US based, however.. Click here. New product was shipped quickly and received in time for my client. *********UpdatedBeen unable to use my computer for 20 days so far, EKWB's service is terrible, their products fail within weeks off use. EKWB has gone far and beyond to get me the service that I needed. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine DDC pump! The EK-RES X3 reservoir from EK CSQ design line is an improved version of renown EK-Multioption RES X2 reservoirs released three years ago. © 2021 EKWB d.o.o., All rights reserved. All new Flat (FLT) series EK-Quantum Kinetic FLT D5 pump-reservoir units! The acrylic nature of the reservoir is more forgiving with this arguably worse packaging than I would have liked, and it did arrive in perfect condition all the way from Slovenia as well. ***** Reply 1 However, he didn’t give me any way of contacting this other department! Terms of sale | and only way to remove it my destroy my motherboard.AWFULL SERVICE.you notice in the reply they give no indication of who to talk to. The new Volume reservoirs are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation. EK®, the premium liquid cooling gear manufacturer based in Europe, is releasing a new Quantum Line of reservoirs and pump-reservoir combo units. Once the replacement block came I finished installing it on my GPU and went to install my CPU block, only to discover that I was now missing the rubber spacer for the mounting hardware of the CPU block. They are a stalwart in the water business and produce lots of good products. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine D5 pump! pump) is a value-oriented water cooling pump-reservoir combo. Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. Please check your email and confirm your email address. Reviews . Privacy Policy | First time customer. EK-Quantum Kinetic FLT DDC series pump-reservoir units are equipped with genuine DDC 3.25 pumps, made in Europe, which are capable of delivering flow rates of 1000 liters per hour with a maximum head pressure up to 5.2 meters! Anyway, I asked to be transferred, and after a couple days I was bounced around to the right person. You have no items in your shopping cart. This was my first Water Cooled Custom Loop experience, I’ve always dabbled around the idea of water cooling and finally decided to do it as my overclocks on air just wouldn’t cut it anymore. My experience so far has been fantastic! Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. That’s just basic customer service, you need to transfer me, and tell me you’ve done so, so I know this process is moving ahead. You could turn into a real water head. – EK-CoolStream CE series radiator /w two pre-installed G1/4 extenders – Flat-head UNC 6-32 screws (l=30mm) – Flat-head UNC 6-32 screws (l=5mm) – Allen key 2,5mm – Allen key 9mm. EK-CoolStream SE is a slim, high-performance computer liquid cooling radiator which combines EK’s unique CSQ design with latest radiator core engine. The Performance 280 and 360 kits both use a Xylem D5 type pump matched to EK's XRES 140 Revo reservoir. The Quantum FLT D-RGB reservoirs … Super bad experience so far, you better buy somewhere else! The product comes, as with most EK products these days, in a plastic wrap that has a seal on it … EK’s manufacturing was so delayed in fact, they offered me a discount on my next order. Keep that great work up :), Initially I had issue ordering thru ekwb, but all my issues were resolved . All new Flat (FLT) series EK-Quantum Volume FLT reservoir units! | © 2021 Trustpilot, Inc. All rights reserved. Thank you for all you do and have done for me, I know this won’t be my last water cooled loop and especially wont be my last time shopping at EK. EK-Quantum Kinetic TBE 300 D5 PWM D-RGB - Acetal EK-Quantum Kinetic TBE D5 combo unit is the revolution of the most popular pump-reservoir assembly design on the market. By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy. All new Flat (FLT) series EK-Quantum Kinetic FLT D5 pump-reservoir units! I originally planned to build a pc with custom water cooling and ordered the parts back in August. … tried to remove screw and the head crumbled. You can any time opt out of use of cookies. I very much appreciate the effort made for a small request as this. If for any reason you are not satisfied or need help with anything at all, please let us know. JavaScript seems to be disabled in your browser. They make radiators, water blocks, reservoirs, pumps, tubing, fittings, kits – and now the Predator, available in 240 mm and 360 mm. EK strives for perfection in every aspect – from our products to our service. All new Flat (FLT) series EK-Quantum Kinetic FLT D5 pump-reservoir units! From my experience EK offers a superior component. I’ve had an amazing experience so far with EK and I’d recommend them to anyone, they truly care about their customer experience even during some of the hardest times in the modern day. After countless searching on the web and ironically enough, finding articles on EK’s site about adding a drain tube and how important it is when doing maintenance, the configurator never offered one in the build it spat out which lead me to go buy some more items to make a drain area for the system, while doing that I noticed some of the original blocks I wanted for my 3090 came back in stock too which I also ordered with my new drain setup. When I finally did get my order, I was sent a defective block, which fortunately I happened to notice before installing it, but not before I had already finished tearing down my 3090. Well ok, kind of a rip off, but whatever I need it. EK bills this as “Pre-filled CPU Xpandable Liquid Cooling.” You can add an additional water block (EK suggests a GPU) and a reservoir. most have been fine. So it is like drive spiritedly. EK strives for perfection in every aspect – from our products to our service. This is not an apology its a mockery. So I ordered it, but not wanting to wait indefinitely for a freaking spacer I decided to contact customer support. All new Flat (FLT) series EK-Quantum Kinetic FLT DDC pump-reservoir units! Powerful pump: EKWB EK-XRES 140 Revo Staff Favorite This pump and reservoir combo from EKWB is a popular option for custom water cooling … Confused about liquid cooling and don't know where to start? meanwhile, my emails to them go unanswered. All new Flat (FLT) series EK-Quantum Kinetic FLT D5 pump-reservoir units! They have always excelled my expectations. On my end it feels like they don’t care about my satisfaction, or going out of their way for me; only about doing the minimum necessary customer service to say they did their job. Thanks to EK for sending me the sample! I found out it would cost me $11 to buy this rubber spacer. it seems it was mis-aligned in manufacturing. The new flat-shaped pump-reservoir units are to revolutionize the way you were thinking about combo units and loop building. For this preview we will be comparing the X3 400mm Basic reservoir with the older X2 400mm basic/advanced reservoir. Hardware5/5 I recently pre-ordered a few components and had a change of heart after deciding to buy a backing plate as well. Staff was very helpful, gave me almost instant updates when asked questions. It's merely a mechanism for you to deny people their consumer rights.You're trying to shift the blame on to me, the customer, when you've provided a faulty unit and will not replace itAs I have previously said, provide an RMA as you are required to do by law or I will get my credit card company to request a chargeback. After a long reign of the EK-XRES Revo pumps, EKWB is updating them with the new Quantum Kinetic line of reservoir and pump combo units. (I threw the water block away because 30 series GPUs came out and I decided to wait and upgrade). Because of this I now had multiple orders floating around and multiple shipping charges to go with it! *********Reply 1There is nothing in consumer law that says I need to provide a video to EKWB in order to get faulty goods replaced. That just makes me feel like I’m getting screwed and then having my face rubbed in it, the opposite of satisfying. Great service! This wasn’t EK’s fault, but it was frustrating to have an entire gpu water block that I couldn’t return after I filled it for one day and never even got my computer to post. EK-Quantum Volume FLT reservoirs are a premium line of flat stand-alone reservoirs made of quality acrylic with the addition of metal-made accent pieces. Alongside the reservoir is a black anodized aluminum cover under which the Addressable D-RGB LED strip is placed. My only suggestion would be to add some sort of drain setup inside the configurator so others can avoid my mistake. I still can’t use it, and don’t know when that will change, which is just stacks on stacks of dissatisfaction for me. It’s not that their products aren’t good, it’s that I still can’t use them and I don’t know when I’ll ever get to. EK 360 AIO failed with less than a month of use, was not cooling at all, PC would shut down due to reaching thermal limit. Ordered almost two weeks ago, still no shipment, they REALLY don't care about their customers. EK-Quantum Kinetic FLT 120 D5 PWM D-RGB - Plexi Search. The first person I talked to said I needed to talk to a different department for them to send me this spacer, but that I would be refunded for the out of stock order I placed once my new order was confirmed. Their customer service is quick and insightful. Avoid buying anything from them at all costs. EK-Classic Pump Reservoir 160 SPC PWM D-RGB (incl. This product is compatible with any EK-D5 pump top and pump reservoir combo unit. but that was it as far as they were concerned. EK has launched more products featuring D-RGB lighting, including a new line of Quantum reservoirs and pump-reservoir combos. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine D5 pump! EK are refusing to accept the unit back for a replacement. It has been designed to be an entry-class combo solution that is able to offer great hydraulic performance complemented with addressable RGB LEDs for modern aesthetics. The extra port allows easy filling and the ability to mount drain valve for hassle-free draining. There are no reviews yet. So I PayPal EK the money, send confirmation, and they reply “thanks for the confirmation, we will ship the item ASAP.” Well after two more days I had no further communication from them, and no idea if anything was happening. expensive motherboard. Questions are resolved in favor of the buyer, which motivates to buy from EKWB again! EK 360 AIO failed with less than a month of use, was not cooling at all, PC would shut down due to reaching thermal limit.EK are refusing to accept the unit back for a replacement.Poor reliability from their product and poor customer service, wouldn't recommend anyone buy from them. purchased many items from them before. Messaged customer service to possibly have everything shipped out togetherI got a response same day & my order was shipped out following day with all items and I even received a refund for shipping cost on one order. Let's take a look at all the new goodies. Thank you ekwb team. If for any reason you are not satisfied or need help with anything at all, please let us know. Great company! EK-D5 PWM G2 is an enhanced variant of the world renown Xylem D5 PWM pump which features an improved PWM control driver. Also I've already told you a video wouldn't reveal anything more than I've already told you, the problem isn't external.All you've done is repeat yourself, I can get my money back via the bank, it's completely up to you. EK offers a configurator tool on their site which will spec out a loop piece by piece based on your own preferences and your rig specs, it’s super awesome and convenient for those of us starting our first journey into water cooling. You've sold me a faulty unit, you're refusing to replace it.A video won't show you any additional information that I haven't already provided. It is coupled to an acrylic reservoir with integrated RGB lighting and aims to offer value for money to those wanting a more minimalist, classic reservoir. Technical support responds quickly. I ordered almost two weeks ago, all items are in stock the whole time, yet no shipment or contact at all.
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