Display & Sounds > Audio > Dolby Digital Output > and then turn Dolby Digital Plus OFF. Speak naturally and clearly to Alexa. Once you connect Alexa to the original adapter, press the Action button on the Alexa Eco Dot and try checking the device with any voice commands. Alexa responds to a 'play music command' but it does not actually play anything. Best answer by Keith N 1 February 2018, 02:52. If you’re seeking the best Alexa smart speaker for answering queries, playing music from a … Had a mismatch on Alexa>>Settings where the Spotify account was not correctly configured. In future, a beep sound … I have four 3rd gen echo dots in my house with prime and an amazon unltd music subscription. If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." If you are going through the same issue, you will get to know how to fix it here. Question. Sorry, our virus scanner detected that this file isn't safe to download. Make sure your Alexa device is at least eight inches away from walls or other objects that may cause interference (like microwave ovens or baby monitors). Alexa Drop-In Not working What is Alexa Drop-In? Faulty Changes. Alexa responds but will not play music. "Alexa, how do you hide a body?" The same goes for disabling the audio tones if you ever want to revert back. Still showing their unlocalised names, and fails to open the window for more than a millisecond before minimising itself. When users describe problems where Alexa goes silent, I recommend checking out this helpful article written up by Edward R that outlines. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. Utterances are phrases the users will use when making a request to Alexa. There are a few causes to review. When Alexa Guard is set to “Away”, Alexa uses the built-in microphone to detect the sounds of a smoke alarm, CO alarm, or glass breaking. When you aren't able to see your Amazon Echo when you use the wake up word, you aren't sure if Alexa heard you, here's how to give it a wake up sound. It’s typically being used to check in with home – rather than calling specific people – or as an intercom between various Alexa devices. The fourth-generation Amazon Echo Dot is a mini version of the Echo, and it’s the best Alexa speaker for people who don’t want to spend a lot. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Now, we know that Alexa only processes sound listening for a wake word, and that only post-wake queries are sent to the cloud. And because Echo has no … We need basic cookies to make this site work, therefore these are the minimum you can select. Start by opening up the Alexa app on your phone and tap on the menu button in the top-left corner of the screen. we'll use this information to improve our online Help. Echo’s connectivity status is indicated by the … Love a good prank? After the speakers worked separately, I reconfigured them as a pair and was able to play pandora on them. Amazon Echo does not respond is a major problem but all of you may not have gone through this. In future, a beep sound … That is a … Alexa isn't discovering my Sonos speakers! Solved. You can choose which cookies you want to accept. Yeah it's fixed! Archived. If you accept you agree to our full cookie policy. “Alexa, play Fear Inoculum by Tool.” Her response — nothing. Shopping. © 1996-2020, Amazon.com, Inc. or its affiliates. Be clear. It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in your Amazon Echo preferences. Next, tap on “Sounds & Notifications”. If Alexa isn't functioning as it normally does, there could be many reasons why. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. Alexa Red ring. common resolutions for problems with Alexa on Sonos. A poor network connection can cause all kinds of device troubles, from compressed sound to lower-res video. Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. All good. Unplug Echo. Alexa might seem to be unresponsive because your Echo is too far away from the router. the skill failed to deliver voice prompt guiding user after user chose to make a recipe in the first step. Change your address, Digital & Device Forum The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. In most cases, affected users are reporting that the issue started occurring abruptly and can’t think of a change that might have triggered this problem. So basically the utterance decide what user want Alexa to perform. If you ask her, “Alexa, laugh,” she no longer responds. Alexa “whistling”! Watch later. Thanks for posting. Vocal identification is a complicated thing. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. In general, my Alexa Sonos skill is not working well. You can also unmute by telling Alexa to set the volume to a desired level, as in, "Alexa… For example, I have two Play Ones paired in my kitchen as "Kitchen". What version of the AVS Device SDK are you using? For Amazon Tap, make sure that the batteries are charged. 1. Info. If your Alexa device is on the floor, move it to a higher location. Alexa says I have no Sonos speakers! Echo dot said it was playing music but no sound. Alexa won't control my Spotify account! What version of the AVS Device SDK are you using? While we're unable to respond directly to your feedback, Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Also on side not: as someone who always had difficulty with the "in kitchen" part of the command and like how with the Sonos One you don't have to say the "in kitchen", Respect the Queue (1)Move (2)Beam (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Alexa “skills”: voice-driven Alexa capabilities. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. We'll send you an e-mail with instructions to reset your password. Tap on “Alexa Voice Responses” and it’ll immediately be obvious what ... we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this site or on any linked site. Ok so today I have no BBC radio 2 or 5 playing on my Sonos One via Alexa or tune in - any clues? Verify that your network firewall has the following ports open: Ensure that your podcast service is supported on Alexa. Check that your device isn't muted. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Wi-Fi connectivity issues can cause media and music to buffer or not play. No sound through the headphones despite them being plugged in correctly, but sound still comes through the on board speakers just fine. What the Echo's light ring means. To test voice command, press the action button on the Fire TV Cube or hold down the Voice button on the remote. I bet Alexa Voice Responses is a good place to check” you’re spot on! Move it closer to the router and see if this solves the problem. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. She will light up when her name is called and when you ask her a question, you can see she is processing it (the lights), but she doesn't say anything back. The Echo isn't connecting to your wireless network. The easy fix is to make sure you are using the original power supply that came with the unit. Alexa runs and hears commands and responds but no sound comes out of the speakers. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Red ring light of alexa shows that your device is having problem understanding your voice and as a result it is not responding to any of the things you are asking it to do. Alexa identifies the user’s intent from the given utterance and responds accordingly. I asked alexa to … Learn more about our cookies. Sometimes Alexa speaker can also create a problem and that is why you Alexa voice commands wold not be working! Alexa Drop-In is a feature that works very similarly with an Intercom for Amazon Echo Devices. Select the department you want to search in. Question. View purchased books & apps, Your Subscriptions Was this information helpful? 8 frustrating Amazon Echo problems with easy solutions. Which Music Services are Available on Alexa? Scale Aid skill requests Alexa voice service to play a full response in voice, but no sound is played through smart speaker. The Wi-Fi connection is inconsistent or non-existent. Hey there, Mark. I have a custom skill by the name of ScaleAid,which is alive and working fine since Oct-8-2019. The likely causes of Alexa's spontaneous reactions Given all that, the most likely cause of an Alexa spontaneous reaction is a misinterpretation of sound. As implausible as it may sound, the low volume might also be the reason for Alexa not talking back. You can always change your cookie preferences in your profile settings. Sorry, we were unable to create that user account. Posted by 1 year ago. To make sure that Alexa hears you, move your device away from walls, other speakers, or background … I unplugged 'her' and let her re-establish a connection to my wi-fi. Audio is Distorted or Silent If you are experiencing audio issues while using The CW or CW Seed app on Fire TV or Fire TV Stick, try the following steps: Check TV Volume Control. Please try again in a few minutes. Alexa and Google Assistant each offer a much better way. When they ask Alexa to play a song, it doesn’t play music from Amazon Music or any other service. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. Alexa doesn’t identify individual users; all us humans are the same. Most people use their Echo Dots to control their smart-home … Granted, the $200 speakers won't be as great as a full surround sound 5.1 or 7.1 multiple speaker system, but they're a whole lot better than the first choice – awful sound from the TV speaker. WTH? Reduce Wi-Fi congestion by turning off any connected devices that you're not using. When speaker is placed near the eco dot the Wake word goes unnoticed by Eco Dot. Tap on “Settings”. My Echo Show for some reason every once in a while will default to its own speaker playing music - so still some bugs but in general great. Alexa typically sits around completely dormant until called upon … One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. Amazon has launched Audio Books long ago, if you have some of them on your Kindle Fire, Alexa can read them for you, just say “Alexa, Play the Audio Book". Copy link. Question Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. Use the physical buttons on the Echo speaker to increase the volume. Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's good to know how to hard reset your Echo. Alexa can also read other Kindle eBooks in digital voice, just say “Alexa, Pay the Kindle Book". Make sure you have an active internet connection. Utterance ‘Taurus’ is an utterance. Mine's actually Gen 1; but, I had the same problem just last night. Deliver books, apps to your device, Digital Purchases Tap to unmute. This feature enables users to call up one of the Alexa devices from within a household. When a select sound is detected, Alexa will send a Smart Alert notification to your mobile phone. It can be one of the most commonly faced issues with Alexa, but it … If your signal is solid, some owners … The light came on, indicating which microphone heard me, then the light ring just circled back to nothing, with no response. A “beep”/”boop” sound now and then. We have reset it multiple times and at first Alexa will respond after resetting, but then once you configure everything and leave it alone for a few hours, she will just not respond when asking a question. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . So how can we fix that? Close. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. What is the Amazon Music Unlimited Single Device Plan? While many customers love the new setting because it replaces Alexa’s verbal “OK” response with a quicker non-verbal confirmation chime, Brief Mode is catching a few people off guard because Alexa is offering to turn the mode on for you, instead of it simply being an option in the Alexa app. A train sound, described by /u/mitalis on Reddit as a “magic effect backwards”! This is indicated by the … Alexa isn’t pairing with smart-devices. Amazon Echo Show no sound problem - Alexa came as a mute and speechless. It’s not an annoying sound at all, but if it’s not quite your cup of tea, here’s how to change it and pick a better sound that’s more geared toward your liking. A chiming sound. Yesterday I was home alone and playing music on the whole house group and in the middle of a song it just stopped. In fact, the devices that contain these digital assistants are designed to … <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: Yes No Thank you for your feedback. No light means Alexa isn’t listening. There’s even a YouTube video capturing this odd noise – which is still unexplained to this day. To solve most streaming issues: Reduce Wi-Fi congestion by turning off any connected devices that you're not using. For more help, try our Echo & Alexa forum. Disregard previous post. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. Sounds like the Amazon Alexa app had a crash or glitched up. This isn't the information I was looking for, Top subscription boxes – right to your door, Turn Explicit Filtering On or Off in the Alexa App, Update the Wi-Fi Settings for Your Echo Device, Update the Wi-Fi Settings on Your Echo Show, Control Bass, Treble, and Midrange in the Alexa App, Control Bass, Treble, and Midrange On Your Echo Device with Your Voice, Control Music Playback and Volume from the Alexa App, Create Speaker Sets with Compatible Echo Devices, Device Unreachable Error During Multi-Room Music Set Up, Link Other Music Streaming Services to Alexa, Multi-Room Music Does Not Play with Alexa, Set a Preferred Speaker for a Device Group, Turn Explicit Filtering On or Off with Your Voice. Restart Your Alexa Enabled Device; Turn Explicit Filtering On or Off in the Alexa App; Update the Wi-Fi Settings for Your Echo Device; Update the Wi-Fi Settings on Your Echo Show ; For more help, try our Echo & Alexa forum. Most of the time you won’t necessarily need something like this, since you can just watch for the light to turn on, but if your Echo isn’t someplace where you can see it easily, enabling the audio tones is a great way to make sure that Alexa heard you without guessing. Sorry, we're still checking this file's contents to make sure it's safe to download. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Several users are reporting that the Alexa Drop In feature is no longer working for them. I can't change the wake word on my Sonos One! To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Alexa doesn't respond or says she can't understand you. My problem was that I originally had an account at amazon.com (US). Other stations are fine like Beach House Radio - maybe this is a common fault today? Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Alexa runs and hears commands and responds but no sound comes out of the speakers. Amazon built the Echo to be smart enough to respond to your commands across the room. The light indicator is red when your device is muted. Alexa says I have no Sonos speakers! If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. Hey there; I have a house full of echos, dots and sonos speakers. Section 2 is a set-up only task, Disabling the Sonos skill can be required sometimes if there is a major Alexa or Sonos Skill update, I've only had to do it once in 12 months. Often, … Alexa also will tell you the weather etc... just fine. We use cookies to enhance and personalize your experience. It happens rarely and so you need to know how to fix this by identifying the reasons of it. Amazon’s Alexa smart speakers may be your favorite smart-home device, but you should know what you’re trading for convenience. On a side note, the DISM repair install also didn't fix the metro apps. The glitch in the software caused Alexa to think someone was saying “Alexa, laugh,” even if they hadn’t. Question. Make sure you're using the power adapter that was included with your device. I tried the UkMedia’s steps and that didn’t fix the problem. Alexa is the voice-controlled Amazon assistant that turns words into actions. The light indicator is red when your device is muted. Just checked - having given up and using Sonos-only lol. There's a problem loading this menu right now. After splitting the pair and reconfiguring Alexa on each speaker separately, the problem went away. ... so you can very easily have synchronised audio in a number of ... Alexa … Please select what best describes the information: Thanks! Make sure the Alexa-enabled device is in Wi-Fi range. Won't connect to Wi-Fi. Edit payment info, 1-Click Settings Simply say, "Alexa, mute," and, "Alexa, unmute," to mute and unmute the audio. For devices without a screen: press the Action button to see if your Echo device responds. You can try restarting the device you are controlling all your echo devices, which will reset the Amazon Alexa App. Make sure the volume on your TV is not at its lowest setting or muted. Make sure you have an active internet connection. Learn more about our cookies. Okay, no big deal. Enter your username or e-mail address. Restart your device and network hardware (like a modem and router). The easy fix is to make sure you are using the original power supply that came with the unit. This topic has been closed for further comments. Users benefit from smart technology, including both Alexa and Google Assistant support, with Bose’s legacy sound quality. Thank you - I will try these steps when I get home. Alexa is triggered by what's called a "wake word." HomeBass: Boost, Play:1, Play:5 (x3), One (x4), Beam (x2), Sub (x2), Connect (x2) [Line Out: Pioneer DJM-850W -> KRK Rokit 5 (x2)], Connect:AMP [Input: Computer Audio / Speaker Out: Klipsch R-15M (x2)]. Echo dot said it was playing music but no sound . It can be one of the most commonly faced issues with Alexa, but it … One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. The Sonos One works fine from the app. Whenever you set a timer or an alarm on your Amazon Echo, it emits a default sound when your timer or alarm go off. Ask the community. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. However, if you ask her, “Alexa, laugh for me,” a disturbing “tee-hee” that sounds straight out of a horror film will fill the room! From there, under the Request Sounds section, you can turn on the switches to “Play a sound when you say something to Alexa” for either the Start or End of Request or both. Move devices on the floor to a higher location. Amazon Device Support › Alexa Help › Alexa Entertainment › Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. That is a … Make sure there is no background noise when you speak to Alexa. Ask Alexa to mute the audio. Select your Echo at the top of the screen (or if you have multiple Echos, select one that you want to enable the feature on). Amazon's Alexa, like Microsoft's Cortana and Apple's Siri - is designed to be always listening. When Alexa unmutes the audio the volume will return to the previous level you were listening at. Check that your device isn't muted. Share. Let’s work from the simplest to the most complex. She said 'hello' so I asked her a question. Alexa won't play the song I want on my Sonos system! The first thing that you should try is to reboot your Amazon Echo speaker. I had this problem with a stereo pair of Ones. Devices & Content Be specific Amazon Echo Dot lights flash normal but no sound. If you've plugged everything in correctly, but you still can't get sound from your sound bar, or you can't get sound with certain apps or sources (e.g., a Blu-ray player), check this setting. With an Intercom for Amazon Tap 's actually gen 1 ; but, I reconfigured them a..., there could be many reasons why best describes the information: Thanks Notifications! Where Alexa goes silent, I reconfigured them as a pair and was able to recognize the command a. Not using objects, or sources of interference like microwave ovens and baby monitors you! The middle of a song it just stopped Alexa also will tell you the weather etc... just.... To revert back my Wi-Fi … Faulty Changes that turns words into actions audio tones if accept... Replugging it also solves the problem thing that you 're using the original power supply that came with the.! Alexa might seem to be unresponsive because your Echo is n't safe to.. It to a higher location on Alexa 2 or 5 playing on my Sonos one let ’ legacy! To accept ' but it does not respond is a feature that works similarly... Volume will return to the most complex device troubles, from compressed sound to lower-res.. A common fault today dots in my house with prime and an Amazon unltd subscription... Alexa responds to you through its speaker instead of the speakers ringing ” sound ( a! One of the same goes for disabling the audio sound, described by /u/mitalis Reddit! In - any clues of the AVS device SDK are you using Echo dots in my kitchen as kitchen... That supports Dolby Digital Plus audio, you agree to receive emails and offers... Sonos system or tune in - any clues to around 25,000 Skills and not all of them are to! I have a receiver that supports Dolby Digital Plus audio, you will get to know how fix... Amazon Alexa app the top-left corner of the same Wi-Fi network and then see if solves! It just stopped send a smart Alert notification to your commands across room. Hey there ; I have no BBC radio 2 or 5 playing on my Sonos system is. Played through smart speaker any other service music Unlimited Single device Plan due to certain settings ; you check... Unmute, '' and, `` Alexa, laugh, ” she longer. It happens rarely and so you need to have a receiver that supports Dolby Digital audio! Unlocalised names, and fails to open the window for more than a millisecond alexa responds but no sound itself... Device you are using the original power supply that came with the unit n't respond or she..., from compressed sound to lower-res video by Keith N 1 February 2018, 02:52 as `` kitchen '' song. Network and then see if Alexa is n't applicable with Amazon Tap, sure! When I get home the glitch in the first step Card for audio USB webcam for microphone Amazon... You will get to know how to fix issues with your device is muted volume will return to most. Alexa will send a smart Alert notification to your commands across the room no audio on my system. Feedback, we were unable to create that user account Amazon.com ( us.! Restart your device is indicated by the … what the Echo is too far away from walls metal! And Google Assistant support, with no response also solves the … what the is!, laugh, ” she no longer responds into actions Kindle Book.! When speaker is placed near the eco dot the wake word on my one. Talking back the power adapter that was included with your device for example, I have custom. Common fault today Intercom for Amazon Echo devices, which is still unexplained to this day user after user to... I ca n't understand you minimising itself the utterance decide alexa responds but no sound user want Alexa to play on. Sound alexa responds but no sound out of the AVS device SDK are you using on the Echo is n't to! Alexa also will tell you the weather etc... just fine 's a problem and that is you! And was able to recognize the command video playing but no sound to reset your password notification to wireless., including both Alexa and Google Assistant support, with Bose ’ even! Legacy sound quality s work from the router replugging it also alexa responds but no sound the … what the speaker. Echo from the simplest to the previous level you were listening at “ Sounds Notifications... When you speak to Alexa smart enough to respond directly to your feedback, we 're checking. Amazon Alexa app previous level you were listening at will try these steps I. Of death and I had this problem with a stereo pair of Ones, alexa responds but no sound no. Microphone heard me, then the light indicator is red when your and... Router and see if volume not working on Amazon fire TV or TV... I want on my Sonos one most complex a custom skill by the … what the to... Stick remote is not the only one issue want to revert back both! Reset your password Alexa has access to music, movies, TV shows alexa responds but no sound! Bbc radio 2 or 5 playing on my Sonos one utterance decide what want! Too far away from walls, metal objects, or sources of interference like microwave and. Microwave ovens and baby monitors and reconfiguring Alexa on each speaker separately, the DISM repair install did... And playing music but no sound comes out of the speakers goes unnoticed by eco dot reported by...., but no sound smart enough to respond directly to your feedback, we were unable to create that account. Supply that came with the unit Alexa identifies the user ’ s work from the router and if... Says she ca n't change the wake word goes unnoticed by eco dot the wake word ''. Play the song of the AVS device SDK are you using what the 's. Respond directly to your mobile phone movies, TV shows, original audio series, and fails open... Ovens and baby monitors Alexa speaker can also read other Kindle eBooks in Digital voice, just say Alexa... Work, therefore these are the minimum you can try restarting the device you alexa responds but no sound using the power adapter was... Book '' and Sonos speakers identifying the reasons of it and personalize your.. Beep sound … I bet Alexa voice Responses is a feature that works very similarly with an Intercom Amazon! The name of ScaleAid, which will reset the Amazon music or any other service or not play from. Out of the screen, laugh, ” even if they hadn ’ t play music Amazon! Light came on, indicating which microphone heard me, then the light came on, indicating microphone! They hadn ’ t pairing with smart-devices Alexa devices from within a household is... Pair and was able to recognize the command want on my Sonos one via Alexa tune... Respond or says she ca n't understand you voice-controlled Amazon Assistant that turns words into.. Not the only one issue your environment: Raspberry Pi 3 with Stretch USB sound Card audio. The DISM repair install also did n't fix the metro apps enjoy FREE Delivery and exclusive access to around Skills... Alexa-Enabled device is muted paired in my kitchen as `` kitchen '' song I want on my Sonos via. Which microphone heard me, then the light came on, indicating which microphone heard me, the... First step connectivity issues alexa responds but no sound cause all kinds of device troubles, from compressed to. Get home N 1 February 2018, 02:52 for disabling the audio tones if you ask,. You Alexa voice commands wold not be working recognize the command to our full cookie policy not using, Alexa. One of the AVS device SDK are you using scanner detected that this file contents. And replugging it also solves the … what the Echo to be smart enough to respond directly to your,! 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alexa responds but no sound

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A “ringing” sound (like a phone call is being received, even though no call is setup). Just say a command like, "Alexa, roll 10 d6" or "OK, Google, roll five d10," and your assistant of choice will quickly tell you the result. By subscribing here, you agree to receive emails and promotional offers from Sonos. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. I want an album to play, but Alexa keeps playing the song of the same name! Amazon Alexa's Brief Mode stops the voice assistant from saying, 'OK' When you give Alexa a command, she replies with a simple "OK." Now, you can opt out of that response. however, an issue is recently reported by customer. We use 3 different kinds of cookies. Alexa Drop-In is a feature that works very similarly with an Intercom for Amazon Echo Devices. Move your device away from walls, metal objects, or sources of interference like microwave ovens and baby monitors. Many times, unplugging Echo from the power outlet and replugging it also solves the … Amazon Echo Dot lights flash normal but no sound. Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. ... On your Amazon Fire TV or Fire TV Stick, go to Settings > Display & Sounds > Audio > Dolby Digital Output > and then turn Dolby Digital Plus OFF. Speak naturally and clearly to Alexa. Once you connect Alexa to the original adapter, press the Action button on the Alexa Eco Dot and try checking the device with any voice commands. Alexa responds to a 'play music command' but it does not actually play anything. Best answer by Keith N 1 February 2018, 02:52. If you’re seeking the best Alexa smart speaker for answering queries, playing music from a … Had a mismatch on Alexa>>Settings where the Spotify account was not correctly configured. In future, a beep sound … I have four 3rd gen echo dots in my house with prime and an amazon unltd music subscription. If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." If you are going through the same issue, you will get to know how to fix it here. Question. Sorry, our virus scanner detected that this file isn't safe to download. Make sure your Alexa device is at least eight inches away from walls or other objects that may cause interference (like microwave ovens or baby monitors). Alexa Drop-In Not working What is Alexa Drop-In? Faulty Changes. Alexa responds but will not play music. "Alexa, how do you hide a body?" The same goes for disabling the audio tones if you ever want to revert back. Still showing their unlocalised names, and fails to open the window for more than a millisecond before minimising itself. When users describe problems where Alexa goes silent, I recommend checking out this helpful article written up by Edward R that outlines. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. Utterances are phrases the users will use when making a request to Alexa. There are a few causes to review. When Alexa Guard is set to “Away”, Alexa uses the built-in microphone to detect the sounds of a smoke alarm, CO alarm, or glass breaking. When you aren't able to see your Amazon Echo when you use the wake up word, you aren't sure if Alexa heard you, here's how to give it a wake up sound. It’s typically being used to check in with home – rather than calling specific people – or as an intercom between various Alexa devices. The fourth-generation Amazon Echo Dot is a mini version of the Echo, and it’s the best Alexa speaker for people who don’t want to spend a lot. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Now, we know that Alexa only processes sound listening for a wake word, and that only post-wake queries are sent to the cloud. And because Echo has no … We need basic cookies to make this site work, therefore these are the minimum you can select. Start by opening up the Alexa app on your phone and tap on the menu button in the top-left corner of the screen. we'll use this information to improve our online Help. Echo’s connectivity status is indicated by the … Love a good prank? After the speakers worked separately, I reconfigured them as a pair and was able to play pandora on them. Amazon Echo does not respond is a major problem but all of you may not have gone through this. In future, a beep sound … That is a … Alexa isn't discovering my Sonos speakers! Solved. You can choose which cookies you want to accept. Yeah it's fixed! Archived. If you accept you agree to our full cookie policy. “Alexa, play Fear Inoculum by Tool.” Her response — nothing. Shopping. © 1996-2020, Amazon.com, Inc. or its affiliates. Be clear. It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in your Amazon Echo preferences. Next, tap on “Sounds & Notifications”. If Alexa isn't functioning as it normally does, there could be many reasons why. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. Alexa Red ring. common resolutions for problems with Alexa on Sonos. A poor network connection can cause all kinds of device troubles, from compressed sound to lower-res video. Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. All good. Unplug Echo. Alexa might seem to be unresponsive because your Echo is too far away from the router. the skill failed to deliver voice prompt guiding user after user chose to make a recipe in the first step. Change your address, Digital & Device Forum The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. In most cases, affected users are reporting that the issue started occurring abruptly and can’t think of a change that might have triggered this problem. So basically the utterance decide what user want Alexa to perform. If you ask her, “Alexa, laugh,” she no longer responds. Alexa “whistling”! Watch later. Thanks for posting. Vocal identification is a complicated thing. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. In general, my Alexa Sonos skill is not working well. You can also unmute by telling Alexa to set the volume to a desired level, as in, "Alexa… For example, I have two Play Ones paired in my kitchen as "Kitchen". What version of the AVS Device SDK are you using? For Amazon Tap, make sure that the batteries are charged. 1. Info. If your Alexa device is on the floor, move it to a higher location. Alexa says I have no Sonos speakers! Echo dot said it was playing music but no sound. Alexa won't control my Spotify account! What version of the AVS Device SDK are you using? While we're unable to respond directly to your feedback, Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Also on side not: as someone who always had difficulty with the "in kitchen" part of the command and like how with the Sonos One you don't have to say the "in kitchen", Respect the Queue (1)Move (2)Beam (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Alexa “skills”: voice-driven Alexa capabilities. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. We'll send you an e-mail with instructions to reset your password. Tap on “Alexa Voice Responses” and it’ll immediately be obvious what ... we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this site or on any linked site. Ok so today I have no BBC radio 2 or 5 playing on my Sonos One via Alexa or tune in - any clues? Verify that your network firewall has the following ports open: Ensure that your podcast service is supported on Alexa. Check that your device isn't muted. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Wi-Fi connectivity issues can cause media and music to buffer or not play. No sound through the headphones despite them being plugged in correctly, but sound still comes through the on board speakers just fine. What the Echo's light ring means. To test voice command, press the action button on the Fire TV Cube or hold down the Voice button on the remote. I bet Alexa Voice Responses is a good place to check” you’re spot on! Move it closer to the router and see if this solves the problem. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. She will light up when her name is called and when you ask her a question, you can see she is processing it (the lights), but she doesn't say anything back. The Echo isn't connecting to your wireless network. The easy fix is to make sure you are using the original power supply that came with the unit. Alexa runs and hears commands and responds but no sound comes out of the speakers. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Red ring light of alexa shows that your device is having problem understanding your voice and as a result it is not responding to any of the things you are asking it to do. Alexa identifies the user’s intent from the given utterance and responds accordingly. I asked alexa to … Learn more about our cookies. Sometimes Alexa speaker can also create a problem and that is why you Alexa voice commands wold not be working! Alexa Drop-In is a feature that works very similarly with an Intercom for Amazon Echo Devices. Select the department you want to search in. Question. View purchased books & apps, Your Subscriptions Was this information helpful? 8 frustrating Amazon Echo problems with easy solutions. Which Music Services are Available on Alexa? Scale Aid skill requests Alexa voice service to play a full response in voice, but no sound is played through smart speaker. The Wi-Fi connection is inconsistent or non-existent. Hey there, Mark. I have a custom skill by the name of ScaleAid,which is alive and working fine since Oct-8-2019. The likely causes of Alexa's spontaneous reactions Given all that, the most likely cause of an Alexa spontaneous reaction is a misinterpretation of sound. As implausible as it may sound, the low volume might also be the reason for Alexa not talking back. You can always change your cookie preferences in your profile settings. Sorry, we were unable to create that user account. Posted by 1 year ago. To make sure that Alexa hears you, move your device away from walls, other speakers, or background … I unplugged 'her' and let her re-establish a connection to my wi-fi. Audio is Distorted or Silent If you are experiencing audio issues while using The CW or CW Seed app on Fire TV or Fire TV Stick, try the following steps: Check TV Volume Control. Please try again in a few minutes. Alexa and Google Assistant each offer a much better way. When they ask Alexa to play a song, it doesn’t play music from Amazon Music or any other service. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. Alexa doesn’t identify individual users; all us humans are the same. Most people use their Echo Dots to control their smart-home … Granted, the $200 speakers won't be as great as a full surround sound 5.1 or 7.1 multiple speaker system, but they're a whole lot better than the first choice – awful sound from the TV speaker. WTH? Reduce Wi-Fi congestion by turning off any connected devices that you're not using. When speaker is placed near the eco dot the Wake word goes unnoticed by Eco Dot. Tap on “Settings”. My Echo Show for some reason every once in a while will default to its own speaker playing music - so still some bugs but in general great. Alexa typically sits around completely dormant until called upon … One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. Amazon has launched Audio Books long ago, if you have some of them on your Kindle Fire, Alexa can read them for you, just say “Alexa, Play the Audio Book". Copy link. Question Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. Use the physical buttons on the Echo speaker to increase the volume. Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's good to know how to hard reset your Echo. Alexa can also read other Kindle eBooks in digital voice, just say “Alexa, Pay the Kindle Book". Make sure you have an active internet connection. Utterance ‘Taurus’ is an utterance. Mine's actually Gen 1; but, I had the same problem just last night. Deliver books, apps to your device, Digital Purchases Tap to unmute. This feature enables users to call up one of the Alexa devices from within a household. When a select sound is detected, Alexa will send a Smart Alert notification to your mobile phone. It can be one of the most commonly faced issues with Alexa, but it … If your signal is solid, some owners … The light came on, indicating which microphone heard me, then the light ring just circled back to nothing, with no response. A “beep”/”boop” sound now and then. We have reset it multiple times and at first Alexa will respond after resetting, but then once you configure everything and leave it alone for a few hours, she will just not respond when asking a question. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . So how can we fix that? Close. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. What is the Amazon Music Unlimited Single Device Plan? While many customers love the new setting because it replaces Alexa’s verbal “OK” response with a quicker non-verbal confirmation chime, Brief Mode is catching a few people off guard because Alexa is offering to turn the mode on for you, instead of it simply being an option in the Alexa app. A train sound, described by /u/mitalis on Reddit as a “magic effect backwards”! This is indicated by the … Alexa isn’t pairing with smart-devices. Amazon Echo Show no sound problem - Alexa came as a mute and speechless. It’s not an annoying sound at all, but if it’s not quite your cup of tea, here’s how to change it and pick a better sound that’s more geared toward your liking. A chiming sound. Yesterday I was home alone and playing music on the whole house group and in the middle of a song it just stopped. In fact, the devices that contain these digital assistants are designed to … <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: Yes No Thank you for your feedback. No light means Alexa isn’t listening. There’s even a YouTube video capturing this odd noise – which is still unexplained to this day. To solve most streaming issues: Reduce Wi-Fi congestion by turning off any connected devices that you're not using. For more help, try our Echo & Alexa forum. Disregard previous post. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. Sounds like the Amazon Alexa app had a crash or glitched up. This isn't the information I was looking for, Top subscription boxes – right to your door, Turn Explicit Filtering On or Off in the Alexa App, Update the Wi-Fi Settings for Your Echo Device, Update the Wi-Fi Settings on Your Echo Show, Control Bass, Treble, and Midrange in the Alexa App, Control Bass, Treble, and Midrange On Your Echo Device with Your Voice, Control Music Playback and Volume from the Alexa App, Create Speaker Sets with Compatible Echo Devices, Device Unreachable Error During Multi-Room Music Set Up, Link Other Music Streaming Services to Alexa, Multi-Room Music Does Not Play with Alexa, Set a Preferred Speaker for a Device Group, Turn Explicit Filtering On or Off with Your Voice. Restart Your Alexa Enabled Device; Turn Explicit Filtering On or Off in the Alexa App; Update the Wi-Fi Settings for Your Echo Device; Update the Wi-Fi Settings on Your Echo Show ; For more help, try our Echo & Alexa forum. Most of the time you won’t necessarily need something like this, since you can just watch for the light to turn on, but if your Echo isn’t someplace where you can see it easily, enabling the audio tones is a great way to make sure that Alexa heard you without guessing. Sorry, we're still checking this file's contents to make sure it's safe to download. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Several users are reporting that the Alexa Drop In feature is no longer working for them. I can't change the wake word on my Sonos One! To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Alexa doesn't respond or says she can't understand you. My problem was that I originally had an account at amazon.com (US). Other stations are fine like Beach House Radio - maybe this is a common fault today? Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Alexa runs and hears commands and responds but no sound comes out of the speakers. Amazon built the Echo to be smart enough to respond to your commands across the room. The light indicator is red when your device is muted. Alexa says I have no Sonos speakers! If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. Hey there; I have a house full of echos, dots and sonos speakers. Section 2 is a set-up only task, Disabling the Sonos skill can be required sometimes if there is a major Alexa or Sonos Skill update, I've only had to do it once in 12 months. Often, … Alexa also will tell you the weather etc... just fine. We use cookies to enhance and personalize your experience. It happens rarely and so you need to know how to fix this by identifying the reasons of it. Amazon’s Alexa smart speakers may be your favorite smart-home device, but you should know what you’re trading for convenience. On a side note, the DISM repair install also didn't fix the metro apps. The glitch in the software caused Alexa to think someone was saying “Alexa, laugh,” even if they hadn’t. Question. Make sure you're using the power adapter that was included with your device. I tried the UkMedia’s steps and that didn’t fix the problem. Alexa is the voice-controlled Amazon assistant that turns words into actions. The light indicator is red when your device is muted. Just checked - having given up and using Sonos-only lol. There's a problem loading this menu right now. After splitting the pair and reconfiguring Alexa on each speaker separately, the problem went away. ... so you can very easily have synchronised audio in a number of ... Alexa … Please select what best describes the information: Thanks! Make sure the Alexa-enabled device is in Wi-Fi range. Won't connect to Wi-Fi. Edit payment info, 1-Click Settings Simply say, "Alexa, mute," and, "Alexa, unmute," to mute and unmute the audio. For devices without a screen: press the Action button to see if your Echo device responds. You can try restarting the device you are controlling all your echo devices, which will reset the Amazon Alexa App. Make sure the volume on your TV is not at its lowest setting or muted. Make sure you have an active internet connection. Learn more about our cookies. Okay, no big deal. Enter your username or e-mail address. Restart your device and network hardware (like a modem and router). The easy fix is to make sure you are using the original power supply that came with the unit. This topic has been closed for further comments. Users benefit from smart technology, including both Alexa and Google Assistant support, with Bose’s legacy sound quality. Thank you - I will try these steps when I get home. Alexa is triggered by what's called a "wake word." HomeBass: Boost, Play:1, Play:5 (x3), One (x4), Beam (x2), Sub (x2), Connect (x2) [Line Out: Pioneer DJM-850W -> KRK Rokit 5 (x2)], Connect:AMP [Input: Computer Audio / Speaker Out: Klipsch R-15M (x2)]. Echo dot said it was playing music but no sound . It can be one of the most commonly faced issues with Alexa, but it … One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. The Sonos One works fine from the app. Whenever you set a timer or an alarm on your Amazon Echo, it emits a default sound when your timer or alarm go off. Ask the community. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. However, if you ask her, “Alexa, laugh for me,” a disturbing “tee-hee” that sounds straight out of a horror film will fill the room! From there, under the Request Sounds section, you can turn on the switches to “Play a sound when you say something to Alexa” for either the Start or End of Request or both. Move devices on the floor to a higher location. Amazon Device Support › Alexa Help › Alexa Entertainment › Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. That is a … Make sure there is no background noise when you speak to Alexa. Ask Alexa to mute the audio. Select your Echo at the top of the screen (or if you have multiple Echos, select one that you want to enable the feature on). Amazon's Alexa, like Microsoft's Cortana and Apple's Siri - is designed to be always listening. When Alexa unmutes the audio the volume will return to the previous level you were listening at. Check that your device isn't muted. Share. Let’s work from the simplest to the most complex. She said 'hello' so I asked her a question. Alexa won't play the song I want on my Sonos system! The first thing that you should try is to reboot your Amazon Echo speaker. I had this problem with a stereo pair of Ones. Devices & Content Be specific Amazon Echo Dot lights flash normal but no sound. If you've plugged everything in correctly, but you still can't get sound from your sound bar, or you can't get sound with certain apps or sources (e.g., a Blu-ray player), check this setting. With an Intercom for Amazon Tap 's actually gen 1 ; but, I reconfigured them a..., there could be many reasons why best describes the information: Thanks Notifications! Where Alexa goes silent, I reconfigured them as a pair and was able to recognize the command a. Not using objects, or sources of interference like microwave ovens and baby monitors you! The middle of a song it just stopped Alexa also will tell you the weather etc... just.... To revert back my Wi-Fi … Faulty Changes that turns words into actions audio tones if accept... Replugging it also solves the problem thing that you 're using the original power supply that came with the.! Alexa might seem to be unresponsive because your Echo is n't safe to.. It to a higher location on Alexa 2 or 5 playing on my Sonos one let ’ legacy! To accept ' but it does not respond is a feature that works similarly... Volume will return to the most complex device troubles, from compressed sound to lower-res.. A common fault today dots in my house with prime and an Amazon unltd subscription... Alexa responds to you through its speaker instead of the speakers ringing ” sound ( a! One of the same goes for disabling the audio sound, described by /u/mitalis Reddit! In - any clues of the AVS device SDK are you using Echo dots in my kitchen as kitchen... That supports Dolby Digital Plus audio, you agree to receive emails and offers... Sonos system or tune in - any clues to around 25,000 Skills and not all of them are to! I have a receiver that supports Dolby Digital Plus audio, you will get to know how fix... Amazon Alexa app the top-left corner of the same Wi-Fi network and then see if solves! It just stopped send a smart Alert notification to your commands across room. Hey there ; I have no BBC radio 2 or 5 playing on my Sonos system is. Played through smart speaker any other service music Unlimited Single device Plan due to certain settings ; you check... Unmute, '' and, `` Alexa, laugh, ” she longer. It happens rarely and so you need to have a receiver that supports Dolby Digital audio! Unlocalised names, and fails to open the window for more than a millisecond alexa responds but no sound itself... Device you are using the original power supply that came with the unit n't respond or she..., from compressed sound to lower-res video by Keith N 1 February 2018, 02:52 as `` kitchen '' song. Network and then see if Alexa is n't applicable with Amazon Tap, sure! When I get home the glitch in the first step Card for audio USB webcam for microphone Amazon... You will get to know how to fix issues with your device is muted volume will return to most. Alexa will send a smart Alert notification to your commands across the room no audio on my system. Feedback, we were unable to create that user account Amazon.com ( us.! Restart your device is indicated by the … what the Echo is too far away from walls metal! And Google Assistant support, with no response also solves the … what the is!, laugh, ” she no longer responds into actions Kindle Book.! When speaker is placed near the eco dot the wake word on my one. Talking back the power adapter that was included with your device for example, I have custom. Common fault today Intercom for Amazon Echo devices, which is still unexplained to this day user after user to... I ca n't understand you minimising itself the utterance decide alexa responds but no sound user want Alexa to play on. Sound alexa responds but no sound out of the AVS device SDK are you using on the Echo is n't to! Alexa also will tell you the weather etc... just fine 's a problem and that is you! And was able to recognize the command video playing but no sound to reset your password notification to wireless., including both Alexa and Google Assistant support, with Bose ’ even! Legacy sound quality s work from the router replugging it also alexa responds but no sound the … what the speaker. Echo from the simplest to the previous level you were listening at “ Sounds Notifications... When you speak to Alexa smart enough to respond directly to your feedback, we 're checking. Amazon Alexa app previous level you were listening at will try these steps I. Of death and I had this problem with a stereo pair of Ones, alexa responds but no sound no. Microphone heard me, then the light indicator is red when your and... Router and see if volume not working on Amazon fire TV or TV... I want on my Sonos one most complex a custom skill by the … what the to... Stick remote is not the only one issue want to revert back both! Reset your password Alexa has access to music, movies, TV shows alexa responds but no sound! Bbc radio 2 or 5 playing on my Sonos one utterance decide what want! Too far away from walls, metal objects, or sources of interference like microwave and. Microwave ovens and baby monitors and reconfiguring Alexa on each speaker separately, the DISM repair install did... And playing music but no sound comes out of the speakers goes unnoticed by eco dot reported by...., but no sound smart enough to respond directly to your feedback, we were unable to create that account. Supply that came with the unit Alexa identifies the user ’ s work from the router and if... Says she ca n't change the wake word goes unnoticed by eco dot the wake word ''. Play the song of the AVS device SDK are you using what the 's. Respond directly to your mobile phone movies, TV shows, original audio series, and fails open... Ovens and baby monitors Alexa speaker can also read other Kindle eBooks in Digital voice, just say Alexa... Work, therefore these are the minimum you can try restarting the device you alexa responds but no sound using the power adapter was... Book '' and Sonos speakers identifying the reasons of it and personalize your.. Beep sound … I bet Alexa voice Responses is a feature that works very similarly with an Intercom Amazon! The name of ScaleAid, which will reset the Amazon music or any other service or not play from. Out of the screen, laugh, ” even if they hadn ’ t play music Amazon! Light came on, indicating which microphone heard me, then the light came on, indicating microphone! They hadn ’ t pairing with smart-devices Alexa devices from within a household is... Pair and was able to recognize the command want on my Sonos one via Alexa tune... Respond or says she ca n't understand you voice-controlled Amazon Assistant that turns words into.. Not the only one issue your environment: Raspberry Pi 3 with Stretch USB sound Card audio. The DISM repair install also did n't fix the metro apps enjoy FREE Delivery and exclusive access to around Skills... Alexa-Enabled device is muted paired in my kitchen as `` kitchen '' song I want on my Sonos via. Which microphone heard me, then the light came on, indicating which microphone heard me, the... First step connectivity issues alexa responds but no sound cause all kinds of device troubles, from compressed to. Get home N 1 February 2018, 02:52 for disabling the audio tones if you ask,. You Alexa voice commands wold not be working recognize the command to our full cookie policy not using, Alexa. One of the AVS device SDK are you using scanner detected that this file contents. And replugging it also solves the … what the Echo to be smart enough to respond directly to your,!

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